Job Description

Front Office & Guest Services



Welcome guests with a warm, professional, and courteous manner.



Perform efficient check-in and check-out procedures in accordance with 5-star hotel standards.



Handle reservations, room assignments, and guest inquiries accurately.



Provide information on hotel facilities, services, and local attractions.



Ensure guest requests and concerns are resolved promptly and professionally.



Operations & Administration



Maintain accurate guest records and billing details.



Process payments, currency exchange, and cashiering duties in line with hotel procedures.



Communicate effectively with Housekeeping, Bell Desk, and Concierge to ensure smooth operations.



Adhere to all hotel policies, procedures, and brand service standards.



Service Quality & Compliance



Deliver consistent luxury service and exceed guest expectations.



Follow grooming, appearance, and professional conduct standards.



Ensure compliance with health, safety, and security procedures.



Support service recovery and handle guest feedback appropriately.



Candidate Requirements



Minimum 1-2 years' experience in a Front Office or Guest Services role within a 4- or 5-star hotel.



Excellent communication and interpersonal skills.



Fluent in English; additional languages are a strong advantage.



Strong organisational skills and attention to detail.



Ability to work rotating shifts, weekends, and public holidays.



Key Skills & Competencies



Front desk operations



Guest relations & customer service



Hotel reservations systems (PMS experience preferred)



Cashiering & billing procedures



Problem-solving & teamwork



Between 1 - 3 Years