Job Description

Place of work

: Front Office, Housekeeping and Recreation

Qualifications

Previous experience in a senior leadership role required.

Computer literate in Microsoft Windows applications required.

University/College degree in a related discipline preferred.

Strong interpersonal and problem solving abilities.

Highly responsible & reliable.

Ability to work well under pressure in a fast paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Key Job Responsibilities:

Consistently offer professional, friendly and engaging service. Lead and manage the day to day operations of Front Office, Housekeeping and Recreation ensuring all service standards are followed. Prepare annual budgets and administer in a fiscally responsible manner To ensure achievement of Guest Satisfaction Index, quality standards and Employee engagement survey scores set by the Resort. Focus on Online Reputation Management (Trip Advisor, ReviewPro, Booking.com) Lead and support all areas in the achievement of their financial and operational targets Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up. Achieves maximum guest and colleague satisfaction while adhering to established Company policies and procedures. Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In periods of low occupancy, control distribution of rooms to maximize Housekeeping efficiency. Recruits, interviews, and selects new colleagues. Observe and coach colleagues to consistently deliver Service Standards and opportunities to create memorable experiences. Proactive in Revenue meetings to maximize revenues and Guest Services on Sell-Out nights. Participates at Revelations meetings. Attends Pre-Conference Meetings and ensures all details are communicated and attended to. Liaise with VIP parties and special attention guests, ensuring the accommodation is in order, inspecting where necessary. Greet, escort and contacts VIPS when possible, upon arrival. Assists in creating and maintaining manuals, which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements etc. Conduct daily Arrivals Meeting with the front office and Front office and Housekeeping teams. Conduct monthly staff meetings for all areas of responsibility, complete with minutes. Design, implement, and follow up on staff incentive programs for guest service, quality and maximum revenue levels. Complete new hire and annual performance appraisals. Track and address all guest comments and concerns Tour resort daily; audit staff adherence to resort policies and procedures in all phases of service and job functions; follow up with designated personnel where needed Conduct monthly mystery quality audits and report back to the Beach Club Manager. Observe guest reactions and confer frequently with staff to ensure guest needs are met Control all purchases for the department, consistently aware of quality and cost Assist in the preparation of the annual strategic plan and achieve the goals and targets therein Ensure effective and proactive yield management, increasing RevPAR index within the competitive set (once specified) Oversee group business, reviewing and ensuring details of group resumes are met Follow department policies, procedures and service standards Oversee the selection, training and development of all colleagues to ensure timely recruitment and career growth is aligned. Follow all safety policies To ensure the proper use of PPE while working and to adhere to the resort's policy of safety and hygiene protocol
Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:

Diploma (Required)
Experience:

Front Office Operations: 1 year (Required)
Language:

Arabic & English (Required)
Location:

Abu Dhabi (Required)
Application Deadline: 30/12/2025
Expected Start Date: 15/12/2025