Job Description

As a Front of House, your responsibilities will include, but are not limited to:

Welcome customers into Brau and manage their journey as per Brau customer journey.

Check customers in and out and collect customer payments.

To perform daily reconciliation of financials.

Host customers and constantly find ways to surprise and delight them.

To daily read the appointment schedule and customer profiles and add notes as required.

To take full responsibility for managing and optimizing the schedule for the studio.

Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data.

Handling customer complaints with empathy and courtesy and rectify accordingly.

Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).

To follow up with guests who are running late for appointments.

Provide & assist guests to fully complete Consultation forms.

Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.

Recommend and educate clients on retail products to best suit their needs.

To be fully aware of and to where possible take action or expedite all guest comments or concerns.

Communicate to management any occurrences involving staff or guests that require attention.

Assist in all areas of operation as requested by management.

Handle highly confidential, sensitive, and/or critical information, files, records, and reports.

Support artists in managing their schedule requirements.

Follow up with customers as required.

In charge of keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, and MOL showing correct paperwork and taking note of any issues they raise.

Working on achieving in-house sales targets

Upselling treatments in house

Upselling retail and packages in-house

Perform client consultations

Job Type: Full-time

Application Question(s):

Do you have Front of house experience in the beauty industry? * Do you have beauty retail sales experience?