Job Description

Position Summary:

The Front Desk Supervisor - Long-Term Guests is responsible for supervising front desk operations related to long-stay guests, ensuring personalized service, smooth coordination, and consistent guest satisfaction throughout their extended stay. The role focuses on building strong relationships, addressing unique long-term guest needs, and ensuring a home-like experience.

Key Responsibilities:

Supervise and guide the front desk team in managing long-term guest arrivals, extensions, and departures. Ensure personalized check-in and check-out experiences tailored to long-stay guests. Maintain accurate and up-to-date records of long-term guest profiles, preferences, and billing. Act as the main point of contact for long-stay guests, addressing requests, concerns, and feedback promptly and professionally. Coordinate with Housekeeping, Reservations, and other departments to ensure smooth daily operations and guest satisfaction. Monitor and manage long-stay room allocations, rate codes, and payment arrangements in coordination with the Reservations and Finance teams. Prepare and review weekly occupancy and guest status reports for long-term guests. Support and train team members in delivering consistent and exceptional guest service standards. Handle VIP and special long-stay guests with utmost attention and confidentiality. Ensure compliance with hotel policies, brand standards, and health & safety procedures.

Qualifications:

Minimum 2-3 years of experience in Front Office operations, with prior supervisory experience preferred. Strong communication, leadership, and interpersonal skills. Excellent problem-solving abilities and attention to detail. Proficiency in PMS (Property Management System) and Microsoft Office applications. Fluency in English; Arabic or additional languages are an advantage. Professional appearance and flexible to work in shifts, weekends, and public holidays.

Core Competencies:

Guest-Centric Service Leadership & Team Coordination Communication & Interpersonal Skills Problem Solving & Decision Making Attention to Detail Flexibility & Adaptability
Job Types: Full-time, Permanent