Job Description

We are seeking a polished, detail-oriented, and guest-focused Front Office Agent / Receptionist to join the Front Office team at a prestigious 5-star hotel in Dubai. The ideal candidate will deliver exceptional service at every guest touchpoint, ensuring a smooth and memorable arrival and departure experience while upholding the highest standards of luxury hospitality.
Responsibilities:

• Welcome guests professionally and efficiently during check-in and check-out
• Handle guest registrations, room assignments, and payment processing accurately
• Provide information about hotel services, facilities, and local attractions
• Address guest inquiries, requests, and concerns promptly and courteously
• Coordinate with Housekeeping, Concierge, and other departments to ensure seamless service
• Maintain accurate guest records and ensure confidentiality of personal information
• Handle cash, billing, and posting charges in accordance with hotel procedures
• Ensure front desk operations comply with brand standards and service excellence guidelines
• Maintain a professional appearance and represent the hotel with exceptional conduct

Requirements:

• Previous experience in a front office or customer service role within hospitality
• Fluency in English additional languages are an advantage
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, luxury hotel environment
• Professional appearance and well-groomed presentation
• Proficiency in hotel systems (PMS knowledge is a plus)
• Flexible availability, including evenings, weekends, and public holidays

Salary & Benefits:

• Monthly service charge plus high tips
• Tax-free salary
• Company-provided accommodation
• Meals and transportation provided
• Medical / health insurance
• Onboarding flight ticket
• Annual travel ticket

Skills Required