Saniservice LLC is a leading Indoor Environmental Quality Management Company based in the United Arab Emirates, established in 2009. We specialize in enhancing indoor environments through innovative and sustainable solutions that address air, water, and surface quality. Our commitment to health and well-being is reflected in our advanced cleaning and disinfection methodologies, making us the first fully pledged indoor environmental quality management company in the region.
Saniservice operates with a mission to create healthier living and working spaces, utilizing state-of-the-art technology and a comprehensive approach to indoor environmental quality. Our services include air quality management, water filtration solutions, surface disinfection, pest control, and mold remediation, all tailored to meet the specific needs of our clients.
We pride ourselves on our expertise, experience, and dedication to quality, which has earned us the trust of over 10,000 clients, with a remarkable 97% returning for our services. At Saniservice, we are not just service providers; we are pioneers in the field, continuously setting new standards for indoor environmental quality management across the UAE.
Main Objective of the Position:
The role involves managing inbound and outbound customer communications across phone, email, and WhatsApp, converting inquiries into leads and coordinating service bookings. Responsibilities include scheduling field teams, supporting with entry permits and NOCs, preparing after-service reports, and handling payment links. The position also involves promoting services, gathering customer feedback, aligning appointments with customer preferences, and ensuring smooth operational flow while adhering to company policies and identifying areas for process improvement.
Task and Responsibilities:
Attend incoming calls and convert them into potential leads and sales opportunities.
Manage and respond to customer queries via WhatsApp, emails, and phone calls in a timely manner.
Make outbound calls to existing customers for service reminders and to promote new offerings.
Make outbound calls to new leads received via digital platforms like email and WhatsApp.
Coordinate with internal teams to schedule services and book time slots as per customer convenience.
Support the field team with NOC (No Objection Certificate) and Entry Permit requirements for customer premises.
Assist the Customer Experience Team in aligning service slots with customer preferences.
Prepare after-service reports and follow up with customers for feedback and support service closure processes.
Manage field team schedules based on scope of work, location, and duration.
Create and share payment links post job completion as per customer request.
Identify areas for improvement in daily operations and suggest ways to enhance resource utilization.
Adhere to company policies, procedures, and compliance guidelines while handling daily responsibilities.
Desired Candidate Profile
Proven experience in customer service and sales support roles.
Required 3 years sales experience in UAE
Excellent communication and negotiation skills.
Proficient in ERP software and MS Office
A person with high self-esteem, confidence, perseverance, enthusiasm, and pleasing personalities and who are well organized
Job Types: Full-time, Permanent
Application Question(s):
How many years of work experience do you have with Sales Negotiation?
Do you have a valid UAE driver's license?
Experience:
Sales: 3 years (Required)
Language:
* English language (Required)
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