• Welcome patients and visitors in a friendly and professional manner.
• Ensure a positive and comfortable experience for patients upon arrival.
• Schedule appointments for patients, either in person, over the phone, or through online systems.
• Coordinate with medical staff to ensure availability and proper scheduling.
• Collect and verify patient information, including personal and insurance details.
• Update and maintain patient records accurately.
• Verify insurance coverage and eligibility for patients.
• Assist patients in understanding their insurance benefits and coverage.
• Answer and direct phone calls to the appropriate staff or department.
• Provide information to callers or route calls to the appropriate party.
• Manage the check-in and check-out process for patients.
• Collect co-pays or other payments as required.
• Maintain and organize medical records in compliance with healthcare regulations.
• Ensure the confidentiality and security of patient information.
• Communicate with patients regarding appointment reminders, follow-up visits, or test results.
• Address patient inquiries and provide information as needed.
• Assist with administrative tasks such as data entry, filing, and general office organization.
• Collaborate with other administrative and clinical staff to support overall office efficiency.
• Address and resolve patient concerns or complaints in a professional and empathetic manner.
• Escalate issues to appropriate personnel when necessary.
• Stay informed about healthcare policies, procedures, and regulations.
• Handle multiple tasks simultaneously and prioritize based on urgency.
• Maintain composure in a fast-paced environment.

Bayt