Job Description

We are seeking a receptionist/customer service agent with medical background for a healthcare center in Dubai Healthcare City. The role involves managing front desk operations, providing exceptional customer service, and offering administrative support.

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Key Responsibilities:

Front Desk Management:

Greet and welcome patients and visitors professionally.

Answer calls, respond to inquiries, and direct calls.

Schedule and confirm appointments using clinic software.

Provide information about clinic services and treatments.

Address patient concerns and complaints promptly.

Foster a welcoming atmosphere.

Coordinate patient care with clinic staff.

Assist in preparing clinic reports and documentation.

Patient Coordination:

Assist with patient registration and ensure forms are completed accurately.

Manage patient files, maintaining confidentiality.

Coordinate with doctors and therapists for efficient patient flow.

Administrative Support:

Handle billing, payments, and insurance claims.

Keep reception area clean and organized.

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Qualifications and Skills:

Education:

Bachelor's degree in nursing is plus.

Experience:

Previous experience as a receptionist or in a customer service role, preferably in healthcare.

Skills:

Fluent in English; knowledge of Arabic or other languages is advantageous.

Strong organizational and multitasking abilities.

Friendly and approachable demeanor.

Job Type:

Permanent

Experience:

1 year as a receptionist (preferred)

Language:

English (required)

Please share your CV via hrkncrc@gmail.com

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Ability to commute/relocate:

Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:

Healthcare Customer Service: 2 years (Required) Patient Scheduling: 2 years (Required)
Language:

English (Required) Arabic (Preferred)
Location:

* Dubai (Required)