Front Desk Receptionist & Customer Support
Dubai, United Arab Emirates
Job Description
We are looking for an outgoing and energetic individual to fill a front desk receptionist role that involves various administrative and customer service support tasks, such as answering phones, document handling, responding to incoming messages and emails, booking meetings, welcoming visitors, and preparing meeting and training rooms. Responsibilities:
- Greeting and directing visitors
- Providing information to callers and taking messages as needed
- Responding to messages through email, web chats, WhatsApp, social media
- Answering Phones in a professional manner and routing calls as necessary
- Coordinating with the Sales team
- Update calendars and schedule appointments and meetings
- Receive, sort and distribute daily mail/deliveries
- Distribution of correspondence (couriers/faxes, etc)
- Handling guests\' questions and concerns in a professional and courteous manner
- Maintaining security by following procedures and monitoring the logbook
- Managing the procurement and stationary supply of the Administration Department
- Keep updated records of expenses and costs
- Transferring calls as necessary
- Managing office supplies such as stationery, equipment and furniture
- Maintaining a clean and safe reception area by following procedures and regulations
- Perform other clerical receptionist duties such as typing, filing photocopy, Printing, Scanning, transcribing, and faxing
- Supporting continuity among work teams
- Assisting HR, coordinating with candidates and scheduling interviews
- Assisting with new employee onboarding, updating phone extension/abbreviated numbers list and distribute to all internal phone systems
- Maintain employee records
- Check, manage and maintain up to date records of all bills
- Must be able to start immediately
- Proven work experience in a similar role such as a secretary, front desk representative, customer service or administrative work
- Familiarity with office organization and optimization techniques
- Strong organizational and time management skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Excellent communication and interpersonal skills
- Discretion and confidentiality
- Proactive problem-solving abilities
- Professional attitude and appearance.
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- An associate\xe2\x80\x99s or bachelor\'s degree
- Proficiency in Zoho Desk & Zoho Sales IQ
- Proficiency in Microsoft Office Suite and Google Workspace Apps
- Experience with video conferencing apps (Zoom, Skype)
- Hands-on experience with office equipment & supplies
- Telephone skills, listening, reading, writing, and professionalism
- Office organization, filing and optimization techniques
- Dubai: Reliably commute or planning to relocate before starting work (Required)
- Bachelor\'s (Preferred)
- Front Desk Receptionist: 2 years (Required)
- Administrative: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
- Tagalog (Required)
- English (Required)
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Job Detail
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Job IdJD1496525
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned