Front Desk Agent Job in Red Castle Hotel

Front Desk Agent

Sharjah, SH, AE, United Arab Emirates

Red Castle Hotel

11 Current Jobs Openings

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Job Description

Job Title:

Front Office Agent

Location:

Red Castle Hotel

Job Summary

Red Castle Hotel is seeking a friendly and professional Front Office Agent to be the first point of contact for our guests. The role focuses on delivering excellent guest service and ensuring smooth check-in and check-out experiences.

Key Responsibilities

Welcome guests and handle check-in/check-out efficiently Respond to guest inquiries and resolve concerns professionally Manage reservations, billing, and payments accurately Coordinate with Housekeeping and other departments Promote hotel services and facilities

Requirements

Previous hotel front office or customer service experience preferred Good communication skills in English (additional languages are a plus) Familiarity with PMS systems (Opera is an advantage) Flexible to work shifts, weekends, and holidays

Skills

Strong customer service mindset Professional appearance and positive attitude Ability to work in a fast-paced environment
Job Type: Full-time

Pay: AED1,800.00 - AED1,801.00 per month

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