Job Description

Job Category: Hotel-Front Office
:
About Us
At Holiday Inn Hotels & Resorts, our job is to bring the joy of travel to everyone. That's where you come in. We look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one. When you're part of the Holiday Inn Hotels & Resorts brand you're more than just a job title.
Holiday Inn Abu Dhabi, is looking for an efficient and team-oriented Front Desk Agent / Reception to join our dynamic team! Holiday Inn is the first of its brand in Abu Dhabi, featuring 203 modern and stylish rooms and a wide variety of food & beverage outlets. Indulge in a variety of International flavors at the Silk Route Cafe. For a lively night out, hit the Thirty 1st Bar & Lounge with amazing views of the Abu Dhabi skyline. Visit Hubbly Bubbly, our shisha cafe, for a traditional Arabic experience under the stars. Stock Burger Co. is a new casual dining concept defined by a perfect and always appealing pairing: premium burgers, craft brew, and all, in addition to meeting rooms and banqueting facilities.
What's the job?
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent/ Reception, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location
A little taste of your day-to-day:

• Be the warm welcome that kicks off a memorable guest experience
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day's schedule
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you
To execute the position of Front Desk Agent/ Reception, the candidate must meet the legal requirements to work in the UAE. Ideally, the candidate must have the required qualifications, technical skills and experience in a similar role in hotels with proven results and includes the following:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Flexibility - night, weekend and holiday shifts are all part of the job
• You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you'll have spent at least one year in a front desk or guest service position
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including free duty meals, health insurance, accommodation, uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
We are an equal opportunity employer. This policy applies to all terms and conditions of employment.