Job Description

Key Responsibilities

Greet and welcome guests promptly and courteously upon arrival. Manage guest check-in and check-out efficiently, following hotel policies and procedures. Handle room reservations, cancellations, and modifications through the Property Management System (PMS). Assist guests with inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction. Provide information about hotel facilities, services, and local attractions. Coordinate with Concierge, Housekeeping, and other departments to meet guest needs. Handle guest payments, deposits, and billing accurately. Ensure proper handling of guest messages, mail, and parcels. Update and maintain guest records in the PMS. Balance cash float and perform shift closing as required. Monitor room availability and keep close coordination with Housekeeping and Reservations. Follow all safety, security, and emergency procedures. Maintain a clean, professional, and organized front desk area.

Key Skills & Competencies

Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Professional grooming and presentation. Problem-solving and conflict resolution skills. Ability to work under pressure in a fast-paced environment. Proficiency in hotel software systems (e.g., Opera PMS) and MS Office.

Qualifications & Experience

High school diploma or equivalent; degree in Hospitality Management is an advantage. Minimum 1-2 years of front desk or guest service experience, preferably in a hotel. Proficiency in English; knowledge of additional languages is an asset. Flexible to work shifts, weekends, and holidays.
Job Type: Full-time

Expected Start Date: 07/09/2025