Job Description

Front Desk Agent - InterContinental Dubai Festival City - Dubai, UAE
Position Overview
The Front Desk Agent role at InterContinental Dubai Festival City is the first point of contact for guests and plays a key role in delivering a warm, professional, and seamless arrival and departure experience. This position supports front office operations within a large-scale luxury hospitality cluster in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Welcome guests on arrival and provide a professional, friendly, and efficient check-in experience
• Handle guest check-outs accurately, ensuring billing and payment procedures are completed correctly
• Manage room allocations, guest profiles, and reservations using hotel systems
• Respond promptly and courteously to guest inquiries, requests, and concerns
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest stays
• Maintain accurate records and update guest information in the system
• Handle cash, billing adjustments, and foreign currency transactions in line with procedures
• Promote hotel services, facilities, and dining outlets to enhance the guest experience
• Follow front office standard operating procedures and brand service standards
• Ensure guest privacy, data confidentiality, and security procedures are upheld at all times

Ideal Profile

• Previous experience in front office or guest services within a hotel environment is preferred
• Friendly, confident, and professional communication style
• Strong customer service and problem-solving skills
• Ability to remain calm and organized in a fast-paced environment
• Good command of English; additional languages are an advantage
• Basic computer skills and familiarity with hotel systems is a plus
• Flexibility to work shifts, including nights, weekends, and public holidays

Why Join Us

• Competitive salary and benefits package
• Opportunity to work within a prestigious multi-hotel luxury destination
• Access to professional training and development programs
• Supportive and inclusive workplace culture
• Career growth opportunities within IHG Hotels and Resorts

About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts and represents one of the region's most prominent hospitality destinations. With multiple hotel brands, extensive dining venues, and large-scale event facilities, the cluster offers a dynamic working environment focused on service excellence, teamwork, and long-term career development.
Job Title Front Desk Agent - InterContinental Dubai Festival City - Dubai, UAE
Front Desk Agent - InterContinental Dubai Festival City - Dubai, UAE
Position Overview
The Front Desk Agent role at InterContinental Dubai Festival City is the first point of contact for guests and plays a key role in delivering a warm, professional, and seamless arrival and departure experience. This position supports front office operations within a large-scale luxury hospitality cluster in Dubai.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 3500-5000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Welcome guests on arrival and provide a professional, friendly, and efficient check-in experience
• Handle guest check-outs accurately, ensuring billing and payment procedures are completed correctly
• Manage room allocations, guest profiles, and reservations using hotel systems
• Respond promptly and courteously to guest inquiries, requests, and concerns
• Coordinate with housekeeping, concierge, and other departments to ensure smooth guest stays
• Maintain accurate records and update guest information in the system
• Handle cash, billing adjustments, and foreign currency transactions in line with procedures
• Promote hotel services, facilities, and dining outlets to enhance the guest experience
• Follow front office standard operating procedures and brand service standards
• Ensure guest privacy, data confidentiality, and security procedures are upheld at all times

Ideal Profile

• Previous experience in front office or guest services within a hotel environment is preferred
• Friendly, confident, and professional communication style
• Strong customer service and problem-solving skills
• Ability to remain calm and organized in a fast-paced environment
• Good command of English; additional languages are an advantage
• Basic computer skills and familiarity with hotel systems is a plus
• Flexibility to work shifts, including nights, weekends, and public holidays

Why Join Us

• Competitive salary and benefits package
• Opportunity to work within a prestigious multi-hotel luxury destination
• Access to professional training and development programs
• Supportive and inclusive workplace culture
• Career growth opportunities within IHG Hotels and Resorts

About the Company
InterContinental Dubai Festival City is part of IHG Hotels and Resorts and represents one of the region's most prominent hospitality destinations. With multiple hotel brands, extensive dining venues, and large-scale event facilities, the cluster offers a dynamic working environment focused on service excellence, teamwork, and long-term career development.
Post Details
Job Start Date
Salary from 3500.00
Salary to 5000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required