Front Desk Agent
Dubai, DU, AE, United Arab Emirates
Job Description
Job Summary:
The Front Desk Agent is responsible for providing exceptional guest service by ensuring a smooth check-in and check-out experience, handling guest inquiries efficiently, and maintaining a welcoming atmosphere in the reception area.
Key Responsibilities:
Greet guests warmly upon arrival and ensure prompt check-in and check-out procedures. Handle guest requests, inquiries, and complaints in a professional and courteous manner. Maintain accurate guest records and process payments efficiently. Coordinate with other departments to ensure guest satisfaction and seamless service. Answer and manage phone calls, messages, and reservations as required. Ensure the front desk area is clean, organized, and presentable at all times. Uphold hotel policies, procedures, and brand standards consistently. Assist with administrative duties and other tasks assigned by the management.
Qualifications:
Previous experience in a similar role within the hospitality industry preferred. Excellent communication and interpersonal skills. Proficiency in hotel management software (Opera experience preferred). Strong problem-solving and multitasking abilities. Fluent in English; additional languages are an advantage. Professional appearance and a positive attitude.
Work Conditions:
Flexible to work shifts, weekends, and public holidays as required.
Job Types: Full-time, Permanent
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Job Detail
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Job IdJD2076193
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned