Front Desk Agent Job in Sea Point Hotels

Front Desk Agent

Dubai, DU, AE, United Arab Emirates

Sea Point Hotels

11 Current Jobs Openings

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Job Description

We are currently seeking a professional

Front Desk Agent

to join our team and serve as the first point of contact for our guests.

Key Responsibilities

Greet and welcome guests with a professional and friendly approach. Handle check-in and check-out procedures smoothly and efficiently. Manage reservations, room assignments, and guest inquiries. Provide accurate information about hotel facilities, services, and local attractions. Address guest complaints, requests, and concerns promptly. Process payments, invoices, and maintain accurate records in the system. Coordinate with housekeeping and other departments to meet guest needs. Follow hotel policies, service standards, and security procedures.

Qualifications

Previous experience in a hotel front office or customer service role preferred. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Knowledge of hotel management software (Opera or similar) is an advantage. Flexibility to work shifts, weekends, and holidays. Professional appearance and a guest-focused attitude.
Job Type: Full-time

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