Job Description

Job Title Front Desk Agent

Description

About us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor & outdoor event space, restaurants & bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence. What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your day to day

As Front Desk Agent, you will be responsible for all activities relevant to the Front Desk. Tasks include check in/out, rooming of all hotel guests, foreign exchange, cashiering and Credit Follow up. Ensures efficient running of Front Desk operations; highest standards of hospitality are demonstrated on every occasion. Some of your main role responsibilities are: . Greet guests at all times in a friendly and helpful manner and attempt to learn and use guests' name at every opportunity. . Take action so as to guarantee that guests depart from the hotel with a positive impression of hotel services. . Attend to guests' inquiries and requests, refer problems to Supervisor if he/she unable to assist. . Handle Group Check In when necessary. . Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys. . Register all arrivals according to established procedures. . Anticipate guests' needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for: -Minimum of one year experience in Front Office environment or equivalent - Preferably Arabic speaker - He/She must be customer oriented - Flexible to work in various shifts.

What we offer

In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to be Yourself. So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking "Apply Online".

Job Reference: EMEAA36289

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