Job Description

Key Responsibilities of a Front Desk Agent at a Car Rental:

Customer Service Excellence: As a receptionist in a car rental company, you'll be the face of the business. A friendly, helpful demeanor is essential for customer satisfaction. Multi-tasking and Organization: The role often requires handling several tasks at once (booking rentals, answering calls, checking vehicles, etc.), so strong organizational skills are a must. Attention to Detail: Accurate data entry for reservations, customer details, and vehicle logs is crucial. Knowledge of Car Rental Procedures: Having prior experience or knowledge of rental policies (insurance, fuel options, fees) is very valuable. Communication Skills: You'll need to effectively communicate with customers, team members, and other departments. Basic Tech Skills: Familiarity with booking software, point-of-sale systems, and general office equipment (phones, computers) is often required. Ensure that each customer has a positive rental experience. Assist customers with car rental inquiries, providing information on available vehicles, pricing, and rental policies.

Education and Experience:

Education: A high school diploma or equivalent is typically required, though some employers may prefer a college degree in hospitality, business, or a related field. Experience: Experience in customer service, sales, Previous work in the car rental is a strong plus. Driving License: In some cases, you may need a valid driver's license, especially if you are responsible for vehicle inspections or test-driving cars.

Languages:

Tagalog/English

Job Type: Full-time