Job Description

Freight Forwarding Operations Manager - DP World Logistics - Dubai, UAE
Position Overview
The Freight Forwarding Operations Manager role at DP World Logistics in Dubai manages day-to-day multimodal freight forwarding operations, ensuring compliant, cost-efficient, and high-quality service delivery across air, sea, and road freight. The role drives operational excellence, customer satisfaction, and KPI achievement in line with DP World standards.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics
Salary: 22000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines
• Ensure adherence to SOPs, ISO standards, and health and safety requirements
• Maintain high data quality in the TMS, including accurate shipment registration, cost and income accruals
• Ensure all shipment documentation is uploaded and invoicing is completed within global performance timelines
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention
• Coordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutions
• Review operational KPIs and implement continuous improvement initiatives
• Lead, coach, and develop a high-performing operations team with effective resource planning and succession management
• Conduct performance reviews and support individual development plans
• Ensure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policies
• Manage claims, disputes, and operational incidents in line with contractual and legal requirements

Ideal Profile

• Bachelor's degree in supply chain, logistics, international business, or a related field
• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role
• Proven experience managing multimodal operations within a multinational logistics environment
• Strong knowledge of GCC and global trade regulations and customs processes
• Ability to drive performance, manage risk, and lead teams in a fast-paced environment

Skills Set

• Freight forwarding operations management
• Multimodal logistics coordination
• Customs and trade compliance
• KPI management and continuous improvement
• Team leadership and people development
• Customer and stakeholder management
• Financial control and TMS data quality

Why Join Us

• Lead critical logistics operations within a global trade and supply chain organization
• Work across integrated multimodal networks and key regional markets
• Collaborative and performance-driven culture
• Opportunities for leadership growth within DP World's global platform

About the Company
DP World is a global logistics and supply chain leader headquartered in Dubai, delivering integrated solutions across ports, terminals, freight forwarding, warehousing, and technology. Through operational excellence and innovation, DP World enables efficient, secure, and sustainable trade for customers worldwide.
Job Title Freight Forwarding Operations Manager - DP World Logistics - Dubai, UAE
Freight Forwarding Operations Manager - DP World Logistics - Dubai, UAE
Position Overview
The Freight Forwarding Operations Manager role at DP World Logistics in Dubai manages day-to-day multimodal freight forwarding operations, ensuring compliant, cost-efficient, and high-quality service delivery across air, sea, and road freight. The role drives operational excellence, customer satisfaction, and KPI achievement in line with DP World standards.
Job Details
Country: UAE
City: Dubai
Industry: Logistics and Supply Chain
Function: Logistics
Salary: 22000-30000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Oversee end-to-end freight forwarding operations across air, sea, and road transport modes
• Ensure timely and accurate documentation, customs clearance, and compliance with local and international regulations
• Maintain oversight of bookings, carrier and agent coordination, cargo tracking, and delivery timelines
• Ensure adherence to SOPs, ISO standards, and health and safety requirements
• Maintain high data quality in the TMS, including accurate shipment registration, cost and income accruals
• Ensure all shipment documentation is uploaded and invoicing is completed within global performance timelines
• Act as the primary escalation point for operational issues, ensuring rapid resolution and proactive communication
• Build and maintain strong relationships with key accounts to ensure service excellence and customer retention
• Coordinate with commercial, warehousing, and distribution teams to deliver integrated logistics solutions
• Review operational KPIs and implement continuous improvement initiatives
• Lead, coach, and develop a high-performing operations team with effective resource planning and succession management
• Conduct performance reviews and support individual development plans
• Ensure compliance with trade regulations, sanctions, security protocols, and DP World HSSE and Code of Conduct policies
• Manage claims, disputes, and operational incidents in line with contractual and legal requirements

Ideal Profile

• Bachelor's degree in supply chain, logistics, international business, or a related field
• Eight to ten years of freight forwarding operations experience in the UAE, with three to five years in a managerial role
• Proven experience managing multimodal operations within a multinational logistics environment
• Strong knowledge of GCC and global trade regulations and customs processes
• Ability to drive performance, manage risk, and lead teams in a fast-paced environment

Skills Set

• Freight forwarding operations management
• Multimodal logistics coordination
• Customs and trade compliance
• KPI management and continuous improvement
• Team leadership and people development
• Customer and stakeholder management
• Financial control and TMS data quality

Why Join Us

• Lead critical logistics operations within a global trade and supply chain organization
• Work across integrated multimodal networks and key regional markets
• Collaborative and performance-driven culture
• Opportunities for leadership growth within DP World's global platform

About the Company
DP World is a global logistics and supply chain leader headquartered in Dubai, delivering integrated solutions across ports, terminals, freight forwarding, warehousing, and technology. Through operational excellence and innovation, DP World enables efficient, secure, and sustainable trade for customers worldwide.
Post Details
Job Start Date
Salary from 22000.00
Salary to 30000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required