Job Description

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.


By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.

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Your day to day

Greet children and their parents warmly upon arrival to the Kids Club

Ensure all children are signed in and out according to safety protocols

Supervise and engage children in age-appropriate games, crafts, and activities

Maintain a safe, clean, and organized play environment

at all times

Monitor children closely to prevent accidents and handle any minor injuries or incidents promptly

Communicate effectively with parents about their child's day and any important updates

Assist with setting up and tidying activity areas before and after use

Follow all hotel and Kids Club policies, including health and safety guidelines

Report any maintenance or safety concerns to the management team immediately

Collaborate with other Kids Club team members to plan and deliver engaging programs and special events

Maintain accurate records of attendance and activity participation

Provide excellent guest service by creating a welcoming and fun atmosphere for both children and parents

What we need from you

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Take pride in your appearance and place as a brand ambassador

Other duties as assigned.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.