Fragrance Expert

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/sephora

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Job Description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Client experience

Welcome, listen to, understand, shape and satisfy client needs, exceeding their expectations.
Apply Sephora Attitude with the use of digital tools to enhance the clients experience.
Use knowledge, skills, and tools available in store to create addictive and unforgettable experience while increasing the average basket sale.
As a Fragrance Specialist, ensure that every customer is approached and assisted, ensuring increases sales and customer loyalty.
Ensure the clients satisfaction, even in difficult situations, turning to the management team when necessary.
Introduce and increase complimentary services to the client and assist to uplift the average basket.

Education & Demonstration

Assist and guide clients on the most appropriate range of products and techniques to use, according to their needs.
Support training of the team and share product and brand knowledge and any specific fragrance demonstrations or storytelling in line with store management.
Pro-actively communicate with store management on training opportunities.
Coach and develop the team in all aspects of retail (selling techniques, products selection, trends, clients education through in class training.
Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
Demonstrate elevated service/selling skills to deliver high level services while educating the client.
Manage consultation time effectively, build relationship and share tips to elevate the clients experience.
Ensure effective implementation of fragrance tours / events with feedback to management.
Support instore monthly animation.
Communicate high selling and low selling references.

Sales

Use the Sephora Attitude & selling techniques to build and maximize each clients basket.
You will be a motivational team player and deliver agreed sales KPIs.
Excellent customer service skills and a commercial mind.
Contribute to achieve store Monthly turnover, Fragrance and Niche MS.
Highly contribute towards the store engraving Target.

Operations

Apply store policies and procedures. Support store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
Using visual merchandising experience, your role is required to support the implementation of seasonal campaigns and ensure that the shop floor and back of house areas remain at a high standard at all times.
Assist your store in all departments where necessary (cash, operations other axis).
Contribute to the overall stores image through cleanliness and product restocking.
Minimise stock loss.
Communicate tester requirement on a monthly basis to the management and follow up.

Training

Support training of the team and share product and brand knowledge, in line with store management and Field Trainer recommendation.
Pro-actively communicate with store management on training opportunities.
Teach clients how to layer fragrances at home.
Educate the store team on story-telling tips.

Know How
Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 learning).
Relationships
Internal Relationships

Store team (Store Manager/Director, Supervisor, Beauty Consultants), Area Manager, HR & Training team.

External Relationships

Clients, Brand Promoters. Brand Trainers, Security and Cleaning team.

Job Holder Profile
Training Knowledge

Advanced fragrance knowledge.
Exemplary performance.

Experience

Proven successful sales and services in store.
Minimum 2 years experience in Fragrance.

Languages

English Intermediate level

Competencies

Strong selling techniques.
Good communication skills.
Training & coaching ability on product and retail services.
Punctual and innovative.

HERE, YOU WILL FIND:

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

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