We are always looking for talents who want to become part of our Penhaligon's team in the Middle East. You will have the opportunity to represent Puig brand Penhaligon's. If you have a passion for Fragrance and want to take part of this exciting journey, please apply using the links below: Fragrance Consultant - Penhaligon’s Division: Retail Reports to: Store Manager Mission: The Fragrance Consultant is responsible for creating meaningful experiences so that we inspire human connections with our customers, providing the highest level of customer service and achieving sales goals through delivering compelling Fragrance Profiling experiences. Main Responsibilities Sales and Customer Service
To create meaningful experiences so that we inspire human connections and loyalty
To deliver compelling Fragrance Profiling experiences incorporating our company 4 Es.
To maintain the highest standards of customer service in line with our 5 Steps to Service Excellence
To tell compelling stories alongside brand and product guidelines
To maintain up to date product knowledge of the complete Penhaligon’s product range and New Product Launches
To stay abreast of all digital innovations and their role in supporting the Customer Experience
To work towards the achievement of sales goals, via individual focusses and store KPIs, whilst actively converting footfall and linking sales
Maintain a keen interest in the industry and market trends
Stock and Product
To comply with all procedures relating to stock control
To be aware of the Company’s policy on refunds, exchanges, discounts etc.
Ensure all stockroom areas are kept neat and tidy for quick and efficient service
Participate in preparation and completion of bi-annual stock takes
Operations and Procedures
To convey ‘company policies and procedures’ to customers in all dealings regarding refunds, exchange, discounts etc.
To maintain and update knowledge of company procedures etc., by reading and acting upon all internal memos via Workplace and My Perfumers
Adhere to work schedule, inclusive of time and attendance
Participate in all relevant training sessions, programmes and meetings as directed by store management and the Education Team
Merchandising and Display
To follow company visual merchandising guidelines
Maintain high standards of housekeeping and cleanliness front and back of house at all times
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