Job Description

Primary Responsibilities

o Person who leads the branch

o Works as cashier in their shift by default

o Take responsibility and monitor the branch

Operational duties

o Responsible for requisition orders to be filled daily and on time (LPO)

o Check the food quantity and quality of current inventory and upon reception of new items

o Ensure the product quality being served is up to Oakberry's standards

o Help in receiving items from suppliers that deliver directly (if required) and signs off to confirm receival

o Implement the waste management requirements according to the set rules (e.g. record and dispose of expired products according to Qatar's regulations) and fill in the waste management sheet

Food Preparation

o Know how to use acai machines and layer the order items appropriately

o Know how to cut fruits appropriately and design them on top of each cup

o Follow health and safety procedures throughout each order preparation

Customer service

o Greet customers when entering or leaving the store

o Present the menu and explain to guests how various menu items are prepared, describing ingredients and preparation methods.

o Take acai orders from guests accurately

o Inform guests of menu changes and daily specials

o Make recommendations they genuinely feel the guests will enjoy

o Cross-sell and up-sell products

o Introduce loyalty program

o Tell the customers

"Enjoy your Oak"

when handing the order

o Respond promptly and courteously to correct any problems

o Monitor and observe guest customers experience to ensure guests are satisfied

o Resolve customer complaints, guide them and provide relevant information

o Answer telephone calls promptly

o Maintain clean and tidy checkout areas

o Be knowledgeable on the concept and acai products to explain to customers

o Be knowledgeable on the concept and acai products to explain to customers

POS System

o Manage transactions with customers using the POS

o Scan/punch in the product and ensure pricing is accurate

o Repeat back the guest's order to ensure accuracy

o Collect payments whether in cash or credit

o Issue receipts, refunds, change or tickets

o Redeem stamps and coupons for loyalty program

o Handle merchandise returns and exchanges

o Handle End of day sale report to make sure it is accurate and put the day's cash in an envelope

Delivery partners

o Know how to receive orders from delivery partners and add them on the POS in a timely manner

o Dispatch orders for delivery partners

o Check dispatched orders are correct

o Respond to any issues from delivery partners

Job Type: Full-time

Application Question(s):

Are you available to join as early as September 15, 2025?
Experience:

relevant: 3 years (Required)
Language:

Proficient English and Basic Arabic (Required)
License/Certification:

* Food Handling Certificate and Basic Food Safety certificate (Required)