Attend to all customers' needs (greeting, serving food and beverages), in order to ensure their satisfaction.
Dimensions
Number of Direct Reports: None
External Interfaces: Customers
Internal Interfaces: All departments
Key Accountabilities / Responsibilities
? Perform opening, changeover and closing duties (cleaning duties, filling salt and pepper condiments, etc.), in addition to running duties (polishing glasses and cutleries, etc.) and fill the required checklists.
? Ensure that service stations and tables in assigned section are cleaned, sanitized, and fully stocked at all times.
? Serve food and beverages to customers, and return dirty trays to the GU area for cleaning.
? Treat customers and colleagues in a warm and friendly manner.
? Attend to all guests' needs (greeting, taking orders, refilling drinks, etc.) in an accurate and timely manner.
? Answer questions about food and beverages (ingredients, preparation, allergens, etc.).
? Upsell items upon customers' needs or manager's request to assist the company in achieving profitability.
? Observe customers constantly in order to promptly respond to any additional needs.
? Ensure that all service sequence steps are followed in line with company guidelines.
? Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
? Assist the host in greeting customers, seating them, handing them menus then thanking them and saying goodbye.
? Assist the counter in bar stocking and preparing beverage orders.
? Check up on restrooms cleanliness and trash bins during service, and coordinate with assigned cleaners.
? Maintain decent grooming and personal hygiene as stated in company guidelines.
Qualifications & Experience
? Minimum experience of 2 years in Food service
? Good English communication skills
Job Type: Full-time
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