Job Description

Job Title Food & Beverage Supervisor

Description

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The Position
To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration.
KEY ROLES & RESPONSIBILITIES
Supervise and oversee the operation/section to maintain service standards
Check on employees' discipline, grooming standards and punctuality
Check on guests' satisfaction levels and properly handle feedback and follow-up
Perform opening and closing duties as assigned
Assist the Assistant Manager in conducting daily shift briefings to update and disseminate relevant information to restaurant employees
Assist in employees' development, counselling and resolving staff conflict
Report any complaints, incidents or any other irregularities to Management
Ensure that operating equipment is maintained and service and storage areas are kept safe and clean
Help minimize waste, neglect, breakages and mishandling of supplies and equipments
Carry out light cleaning and maintenance of the pantry area
Monitor quality of food and beverage products in every order
To ensure that guests receive the attention and service they require
Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager
To motivate, coach and project a positive attitude at all times
Help manage employees' performance appraisals and performance logs
Able to account and handle cash effectively, efficiently, with integrity and follow established and proper Accounting procedures.
Carry out any other duties as and when assigned by the Management of the Hotel
Assist other Food & Beverage Outlets in their operations within peak times when needed
PERSONAL ATTRIBUTES
Excellent reading, writing and oral proficiency in English
Experienced in all aspects of restaurants service
Must be well-presented and professionally groomed at all times
Excellent leader and trainer with solid motivational and teamwork skills
Attention to detail and strong interpersonal skills to deal with diverse staff
QUALIFICATIONS
Hotel Restaurant Management graduate
EXPERIENCE
Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment

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