Job Description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Responsibilities:

Report to work on scheduled time, wearing the proper uniform and nametag at all time. To maintain a clean and safe work environment To inform guests about all other hotel services and promotions upon request To maintain good working relationships with all fellow colleagues Keep an up-to-date knowledge of the menu, beverage list and wine list. Maintain the telephone etiquette at all times. Take guest orders accurately, honor all special requests. Process pre ordered Meals. Up sell orders Give appropriate preparation and delivery times. Enter guest orders in Micros POS Communicate all incoming orders to servers properly. Keep track of all incoming and outgoing orders on floor sheets. Maintain an accurate balance of your bank. Close checks accordingly upon return of servers. Do courtesy call backs Process Amenities Handling guest inquiries and complaints. Inform RC staff of guest check outs Assist RC with checks Run Shift end Micros reports Pay out Tips and Gratuities Drop cash payments Assist with tray and table set ups if necessary Assist with side work if necessary

Qualifications

Excellent communication and organizational skills (Fluent in English) Must be responsible & reliable Work well under pressure in a fast paced environment Must be able to work well in a team environment Previous F&B experience an asset, but not required * Previous Micros experience an asset, but not required (training provided)