Job Description

We are seeking an enthusiastic Food & Beverage Hostess to join our hospitality team. The successful candidate will deliver exceptional guest experiences, manage reservations and seating, and support front-of-house operations in a fast-paced restaurant or event environment. This role requires excellent communication, strong organisational skills, and a warm, professional manner.

Key Responsibilities - Food & Beverage Hostess duties

Welcome guests with a friendly, professional demeanour and manage the flow of arrivals and departures. Handle reservations, waitlists and table allocations using the venue's booking system. Communicate effectively with front-of-house and kitchen teams to ensure smooth service and accurate seating. Provide information about menus, specials, dietary options and allergen information; escalate queries to senior staff when necessary. Maintain a tidy, organised reception and host station; prepare menus, place settings and promotional materials as needed. Assist with guest enquiries, special requests and complaint resolution to uphold high standards of customer service. Support event setup and guest coordination during private functions, banquets and special events. Adhere to health, safety and hygiene regulations, including food safety and COVID-19 protocols where applicable. Process payments and manage billing queries when required, ensuring accuracy and confidentiality.
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Person Specification - Skills and Experience for Food & Beverage Hostess

Previous experience in a hospitality, restaurant or events environment preferred. Strong interpersonal and customer service skills; friendly, calm and professional under pressure. Excellent verbal communication skills in English; additional languages are an advantage. Organised, punctual and able to multitask during busy service periods. Basic IT skills and familiarity with reservation systems, POS terminals and mobile communication devices. Knowledge of food allergens, special dietary requirements and front-of-house procedures. Right to work in the UK and flexibility to work evenings, weekends and bank holidays as required.
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Qualifications and Training - Food & Beverage Hostess requirements

Hospitality-related qualifications or customer service training desirable but not essential. Food hygiene certification (Level2 or equivalent) is advantageous. Full training will be provided on venue procedures, reservation software and service standards.

How to Apply - Apply for Food & Beverage Hostess role

Please submit a CV and a brief cover letter outlining your relevant experience and availability. Shortlisted candidates will be contacted for interview. We are an equal opportunities employer and welcome applications from all suitably qualified individuals.