We are looking for a Food & Beverage Coordinator who will be responsible for providing day-to-day administrative support to EAM i/c of FOOD & BEVERAGE and supporting all F&B Department by coordinating various F&B activities & events together with handling of correspondence (internal/external).

Every day is different, but you\xe2\x80\x99ll mostly be delivering:

A little taste of your day-to-day:

• Supervises the activities of all outlets
• Ensures that operational equipment is maintained in adequate working order
• Assists outlet managers with staff training and product knowledge
• Coordinates the day-to-day F&B operations
• Implements SOP\xe2\x80\x99s with approval of F&B director and controls SOP\xe2\x80\x99s in all F&B outlets
• Welcomes walk-in guests inquiring about conference rooms and banqueting facilities on absence of sales people
• Reports all discrepancies noticed during service to the concerned outlet manager and records them for F&B director
• Controls that the hotel standards are respected on F&B service level
• Handles guests\xe2\x80\x99 requests, reservations coming through the F&B office
• Works along with outlet managers to prepare special events
• Works in the restaurant outlets on absence of the managers or during busy times
• Elaborates projects assigned in order to improve the overall F&B service
• Knows the departmental goals, standards, policies and procedures which may include some familiarity of other departments within the hotel

Customer Service

• Demonstrate service attributes in accordance with industry expectations and company standards including:
• Being attentive to Guests
• Accurately and promptly fulfilling Guests requests
• Anticipate Guests needs
• Maintain a high level of knowledge which affects the Guest experience
• Demonstrating a \xe2\x80\x98service\xe2\x80\x99 attitude
• Taking appropriate action to resolve guest complaints
• Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

QUALIFICATION

• Previous experience in a similar role in a Hotel environment
• Strong verbal and written communications skills, as a significant amount of direct communication is required with meeting planners and delegates.
• Must be computer literate and have the ability to multi task and work under pressure.
• Administration, organisation and follow up skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life \xe2\x80\x93 including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well \xe2\x80\x93 both inside and outside of work \xe2\x80\x93 and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you\xe2\x80\x99ll become part of our ever-growing global family.

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