Job Description

Food & Beverage Associate (Female preferred)
Job Title: Food & Beverage Associate
Department: Food & Beverage
Reports To: Restaurant Manager / Outlet Supervisor
Job Summary:
The Food & Beverage Associate is a key ambassador for the hotel's dining outlets, responsible for delivering impeccable and memorable service to our guests. This role requires a professional with a passion for hospitality, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. The associate will ensure that all service standards are met or exceeded, contributing to overall guest satisfaction and outlet profitability.
Key Responsibilities:

• Guest Service:
• Provide warm, attentive, and personalized service to all guests from arrival to departure.
• Have thorough knowledge of all menu items, ingredients, preparation methods, and beverage offerings to make recommendations.
• Accurately take food and beverage orders, relay them to the kitchen/bar, and serve them promptly and correctly.
• Anticipate guest needs and handle any requests or complaints promptly and professionally.
• Service Operations:
• Perform opening and closing duties as per standard operating procedures.
• Set up and maintain dining areas, ensuring they are clean, well-stocked, and properly arranged.
• Handle cash and card transactions accurately using the POS system.
• Follow all hygiene, sanitation, and safety protocols (HACCP) meticulously.
• Teamwork & Standards:
• Collaborate effectively with kitchen staff, bartenders, and other team members to ensure seamless service.
• Maintain a polished and professional appearance at all times, adhering to the hotel's grooming standards.
• Participate in training sessions and team meetings.
• Assist in maintaining stock levels and inventory of service items.

Qualifications & Experience:

• High school diploma or equivalent; certification in hospitality is a plus.
• Minimum of 1-2 years of experience as a server or F&B associate in a reputable hotel, restaurant, or lounge.
• Exceptional customer service skills and a pleasant, guest-oriented personality.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong communication skills in English; knowledge of additional languages is beneficial.
• (Note: "Female preferred" is indicated, which may be for specific outlet requirements, such as a ladies' section or team balance. This should be compliant with local labor laws.)

Skills Required