Job Description

A To understand and adhere to all company standards, up to and including mission statements, values and


standard operating procedures related to your job description.


A To display an open body posture, helpful and cheerful attitude while communicating effectively with our


guests and fellow Colleagues in order to support Farah Strategy and Values.


A All colleagues will comply with company grooming standards and dress codes as set out by the company at


all times.


A To represent and promote Farah Experiences in a positive manner at all times in order to maintain a


professional brand image to all concerned stakeholders.


A To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.


A To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues


A To engage each Guest as a unique individual and listen attentively to their requests.


A To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.


A To greet Guests as they arrive in accordance to standard operating procedures set out by the company.


A To answer questions regarding the menu and making suggestions regarding food choices by menu location.


A To upsell drinks before meals, side orders that complement the main dishes, and suggesting non - alcoholic


beverages or alcoholic beverages including wine.


A To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.


A To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard Operating Procedures as defined by the company.


A To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.


A When designated as a host to introduce the waiter/waitress that will be attending to the guests.


A To deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutions.


A To service tables in the restaurant area ensuring a clean and presentable environment for our guests.


A To be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating procedures.


A Good Housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required.


A To clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures.


A To sweep /mop floors in the outlet as required in accordance with standard operating procedures.


A To collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or manager.


A To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.


A To seat guests at the table and providing them with a menu and information about the style of service.


A To manage the waiting list should the restaurant become full to capacity,


A To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.



Essential:


A High School Diploma


A Minimum 1 year food and beverage experience



Desirable:


A Bachelor's Degree / Higher Diploma


A Essential Food Safety Training


A 1 year experience as a waiter/waitress in 4* Hotel A Minimum 2 years food and beverage experience