Job Description

This position manages assigned outlet operations by supervising Team Leader performance, posting schedules that reflect business needs, managing outlet operational costs, conducting internal training, maintaining health and safety standards and developing high performance teams.

The Job Scope includes:

To display a friendly, helpful and cheerful attitude while communicating effectively with our guests and fellow colleagues in order to support Miral strategy and values To represent and promote Miral in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders. To enforce and adhere to all UAE laws, health, safety & environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all guests and colleagues Engage each guest as a unique individual and listen attentively to their requests Adhere to all emergency procedures, ensuring guest safety and participate in an evacuation if necessary To monitor and take necessary steps to ensure that health and safety standards are regarded as a priority at all times order to ensure the guest`s safety and an enjoyable experience To listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends in order to continuously improve and exceed guest expectations To provide assistance for special events when needed, and to assist in the preparations To manage emergency situations that may arise in order to minimize possible damage, loss or injury to any guests, colleagues or company property To help achieve department and company objectives, action plans and key performance indicators To continually seek methods to control operating costs To prioritize tasks and projects according to their relative urgency and importance To manage a team of Team Leaders and their respective front-line colleagues To monitor staff attendance and work ethics To schedule breaks and if required, rotate colleagues fairly in order to increase productivity and maintain their wellbeing To deliver job specific training and competency testing to colleagues or nominate them for training in order to equip them with the necessary skills, knowledge and attitude to perform their job effectively To conduct colleague performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth To coach and discipline colleagues in a fair and consistent manner in order to motivate and improve performance and identifies and encourages colleagues to take up development opportunities and maximize their potential To entertain, engage and empower colleagues in order to reduce turnover and increase retention To plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development To openly communicate appropriate and useful information through various channels to include department meetings and briefing To ensure departmental policies, procedures and performance standards are being implemented and maintained throughout the outlets To ensure any broken or damaged equipment is reported and monitored effectively To review accuracy of any checklists and records completed in their area To ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action To participate in daily operations alongside their colleagues setting a positive example To set high quality standards for their personal output To attend training and development programs in order to promote personal and career growth To bring team members together and coordinates team activities To promote a sense of collective ownership for the success of the team and company To manage food and beverage inventory, ordering and stocking To perform other duties as required To develop services and products across the department To actively seek ways to maximize the revenue and per cap of the outlet

To be considered for the role, you will need to have:

Job Essentials:

3 yearsaEUR(TM) experience in the food and beverage or related professional area Minimum 2 year of supervisory experience High levels of respect and integrity Excellent organizational skills Excellent verbal communication skills Leadership Detail orientated Problem solving Efficient team player Flexibility and enthusiasm

Job Desirables:

Diploma in Hotel and Management or Hospitality Food Hygiene and HACCP Certificate Ability to develop good working relationships with colleagues, management and external clients Fluent in a second language

Interested in this opportunity? Apply now!