Job Description

Company Description
Novotel World Trade Centre is currently looking for Food & Beverage Supervisor who will plan, direct and oversee the restaurant, lobby lounge and bar operations including managing colleagues' schedules, product and service standards. Lead by example while spending much of the day engaging with colleagues and guests before, during, and after services. Possess an expert menu knowledge to ensure safe service to guests with allergies and restrictions.
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• Supervise the day-to-day operations of the food and beverage outlets, including restaurants, bars, room service, and banquet facilities.
• Ensure high-quality service delivery and customer satisfaction by monitoring and evaluating the performance of the staff and providing feedback and training as needed.
• Assist in developing and implementing strategies to increase revenue and profitability, such as upselling, promotions, and cost control measures.
• Oversee menu planning and pricing to ensure a diverse and appealing selection that meets the needs and preferences of the guests.
• Monitor and maintain the cleanliness and hygiene standards of the food and beverage outlets, ensuring compliance with health and safety regulations.
• Coordinate with the kitchen and bar staff to ensure timely and efficient food and beverage service, resolving any issues that may arise.
• Assist in conducting inventory management, ordering supplies, and maintaining proper stock levels to meet the demands of the business.
• Handle customer complaints and concerns in a professional and timely manner, seeking to resolve issues and ensure a positive experience for guests.
• Train and mentor staff members, providing ongoing guidance and support to enhance their skills and performance.
• Collaborate with other departments, such as sales and marketing, to promote the food and beverage outlets and drive business growth.
• Adhere to all company policies and procedures, as well as local, state, and federal regulations related to food and beverage service.
• Implementing and enforcing standard operating procedures to maintain consistency in service and uphold the hotel's brand standards.
• Monitoring guest feedback and online reviews to identify areas for improvement and address customer concerns in a timely manner.
• Conducting regular staff meetings to communicate updates, review performance metrics, and reinforce service expectations.
• Managing and reconciling cash handling procedures, ensuring accuracy in cash payments and reporting discrepancies.
• Assisting in the recruitment and hiring of new staff members, conducting interviews, and facilitating training programs to onboard new employees.
• Staying updated on industry trends, new products, and customer preferences in the food and beverage sector to continually enhance offerings and remain competitive in the market.

Qualifications

• An outgoing personality with love for people, restaurants and creativity
• Diploma or equivalent required
• Minimum 2-years' experience as F&B Supervisor, preferably in 4/5-star hotel
• Thorough knowledge of all F&B menu including ingredients, methods of preparation and proper service.
• Baseline knowledge of wines and spirits
• Professional fluency in English (written, verbal and spoken)
• Sound interpersonal and communication skills to lead and influence a wide variety of audiences/ stakeholders
• Excellent communication and interpersonal skills, with the ability to lead and motivate a team.

Additional Information
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Skills Required