Job Description

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are Heartists
"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.
Life in Pullman
At Pullman, you'll find social, stylish, and game-changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you.
New experiences, new acquaintances, new ideas... discover the world of Pullman.
OUR WORLD IS YOUR PLAYGROUND!

Guest Service Management:
Ensure a welcoming, friendly, and professional atmosphere in the Lobby Lounge.
Address and resolve guest complaints, concerns, and special requests promptly.
Maintain high service standards to exceed guest expectations.
Coordinate with other departments (e.g., kitchen, housekeeping) to fulfill guest needs.
Team Supervision:
Assist in managing lounge staff, including waitstaff, bartenders, and hosts.
Train, mentor, and provide feedback to team members to enhance performance.
Assign and review daily duties, ensuring adequate staff coverage during peak hours.
Conduct performance appraisals and assist with hiring processes as needed.
Operational Efficiency:
Oversee daily operations, ensuring the lounge is clean, well-stocked, and organized.
Monitor inventory of beverages, food items, and supplies; place orders as required.
Ensure that health, safety, and hygiene standards are met at all times.
Monitor the use of equipment and the cleanliness of the lounge, ensuring it meets brand standards.
Qualifications

• You have 1-2 year of management experience in restaurants
• You have superior verbal and written communication skills
• You demonstrate extreme organization and attention to detail in a fast paced environment
• Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
• Available weekends, evenings and holidays as needed
• Legally eligible to work in Canada

Skills Required