Job Description

Floor Supervisor - Fine Dining Restaurant
Position: Floor Supervisor
Industry: Hospitality / Fine Dining
Location: Jumeirah, Dubai, UAE
Benefits: Employment Visa, Medical Insurance, Annual Air Ticket
About the Role
We are seeking a highly motivated and experienced Floor Supervisor to lead our front-of-house team in an exclusive fine dining establishment in Jumeirah, Dubai. In this pivotal role, you will be the face of our restaurant, ensuring seamless service, upholding the highest standards of excellence, and creating unforgettable experiences for our discerning guests. You will be responsible for supervising daily operations, mentoring staff, and maintaining the impeccable reputation of our venue.
Note: Proficiency in Russian is a significant advantage for this role, as it will enhance communication with a key segment of our clientele. However, it is not a mandatory requirement for strong candidates.
Key Responsibilities
Operational Leadership:

• Supervise all front-of-house activities during shifts, including seating, service, and billing.
• Ensure the dining room is set to the highest standard before, during, and after service.
• Manage table turnover efficiently while maintaining a relaxed and luxurious atmosphere.
• Oversee and maintain inventory of linens, tableware, and other service items.

Team Management & Training:

• Lead, motivate, and mentor a team of servers, hosts, and sommeliers.
• Conduct pre-shift briefings to communicate specials, service notes, and guest preferences.
• Provide ongoing training to staff on service standards, product knowledge, and etiquette.
• Monitor team performance and provide constructive feedback.

Guest Experience:

• Greet guests warmly, build rapport, and ensure their satisfaction throughout their visit.
• Proactively handle guest inquiries, feedback, and complaints with professionalism and diplomacy, resolving issues promptly.
• Cultivate relationships with regular guests to foster loyalty.

Quality & Compliance:

• Enforce strict health, safety, and sanitation standards in accordance with Dubai municipality regulations.
• Ensure compliance with all company policies and procedures.
• Collaborate with the kitchen team to ensure smooth communication between front and back of house.

Administrative Duties:

• Assist in managing reservations and optimizing seating plans.
• Support the Restaurant Manager with scheduling, reporting, and other administrative tasks.

Requirements & Qualifications

• Experience: Minimum of 2-3 years of proven experience as a Floor Supervisor or Team Leader in a fine dining or upscale restaurant environment.
• Language Skills: Fluency in English is essential. Russian language skills are highly preferred.
• Leadership: Demonstrated strong leadership abilities with a talent for inspiring and managing a diverse team.
• Customer Service: Exceptional customer service skills with a passion for creating memorable guest experiences.
• Knowledge: In-depth knowledge of fine dining service techniques, wine service, and etiquette.
• Personal Attributes: Impeccable personal presentation, excellent communication and interpersonal skills, ability to work well under pressure, and a keen eye for detail.
• Availability: Must be flexible to work evenings, weekends, and public holidays.

What We Offer

• A competitive tax-free salary.
• Employment Visa sponsored by the company.
• Comprehensive Medical Insurance.
• Annual Air Ticket to your home country.
• The opportunity to work in a prestigious, high-end culinary environment in Dubai.
• Career growth and development opportunities.

Skills Required