Job Description

FLOOR SUPERVISOR - JOB DESCRIPTION

DIMO'S CAFE & RESTAURANT LLC

1. ROLE NAME

Floor Supervisor

2. ROLE DEFINITION

The Floor Supervisor is responsible for ensuring smooth daily operations on the restaurant floor, maintaining high service standards, managing the service team, handling guest satisfaction, supervising opening/closing checklists, coordinating with kitchen & bar, and ensuring excellent hospitality.
This role acts as the

bridge between Management, Chef, Barista, Service Staff & Guests

, ensuring an efficient, clean, and profitable operation.

3. ROLES & RESPONSIBILITIES (Sub-Functions)A. Floor Operations Management

Execute daily opening & closing procedures. Ensure floor is clean, organised, and guest-ready. Maintain neat table setup, cutlery, glassware, linen & ambiance. Monitor staff behaviour, grooming and discipline.

B. Guest Service & Experience

Greet guests, assign tables, and handle guest complaints. Ensure all orders are delivered correctly and on time. Upsell menu items and improve average bill value. Build relationships with guests & maintain high retention.

C. Staff Management & Training

Allocate staff tables/sections daily. Brief team before shift (menu, specials, issues, targets). Train staff in service sequence, upselling, and hygiene. Monitor staff punctuality, behaviour, and performance.

D. Order Flow & Coordination

Coordinate orders between service team, kitchen & bar. Ensure KOTs are punched correctly and timely. Monitor ticket times and food delivery accuracy. Ensure barista/shisha/kitchen teams sync with floor demands.

E. Cash & Billing Control

Support accurate billing on POS. Ensure no unauthorised discounts or voids. Verify bills before closing tables. Cross-check daily cash & card settlements with Manager.

F. Inventory & Material Control

Supervise consumption of cutlery, disposables, glassware. Daily check on missing, broken, or damaged items. Coordinate with stewarding for cleaning and polishing. Support with weekly stock overview (service items).

G. Hygiene, Cleanliness & Safety

Make sure the restaurant follows DM/HACCP guidelines. Ensure floor staff follow hygiene standards. Check washroom cleanliness every 30-45 minutes. Report maintenance issues immediately.

H. Shift & Team Coordination

Plan weekly staff schedules with Manager. Fill staff shortages during peak hours. Maintain teamwork between service, stewarding, bar, shisha & kitchen.

I. Reporting & Communication

Share daily shift report (Sales, covers, issues, feedback). Report staff behaviour & performance concerns. Inform management immediately of any incident/accident.

4. TASKS & ACTIVITIES (WHAT TO DO - Step-by-Step)A. Daily Opening Tasks

Arrive 20 minutes before shift. Ensure dining area is clean and AC/lights/music are set. Check table settings, tissue, cutlery & sanitizer. Conduct staff briefing: Sales target of the day Menu specials Issues from yesterday Check staff grooming and uniform. Verify POS terminal and KOT printer functioning.

B. During Shift

Greet guests and allocate tables efficiently. Monitor order taking and ensure upselling. Check orders punched correctly in POS. Follow up on kitchen & bar for timely food & drinks. Monitor ticket times (ideal < 15-18 min). Conduct table visits & handle complaints. Control floor cleaning during operations. Support staff during rush hours. Coordinate with Barista & Shisha team for fast service.

C. Closing Tasks

Ensure all tables and service stations are cleaned. Collect reports from service staff. Cross-check bills & voids in POS. Check all cutlery & glassware returned properly. Ensure waste segregation and store clean down. Submit Daily Floor Report: Sales summary Covers Staff performance Guest feedback Issues & recommendations

D. Weekly Tasks

Participate in weekly stock check. Inspect service equipment & share requirement list. Conduct short training on: Service standards Menu knowledge Upselling Prepare weekly staff schedule.

5. MEASUREMENT MATRIX (KPI - Key Performance Indicators)

This is how the Floor Supervisor's performance is measured:

A. Customer Experience (30%)

KPITargetMeasurementGuest Satisfaction90%+ positive feedbackReviews, guest commentsComplaints HandlingImmediate resolutionNo repeated complaintsService Execution Score95%Mystery audits & manager checks

B. Sales Performance (20%)

KPITargetMeasurementAverage Bill ValueIncrease monthlyCompare with past dataUpselling Ratio15-20% of tablesPOS item trackingTable Turnover Efficiency100% during rushPeak hours observation

C. Operational Excellence (25%)

KPITargetMeasurementOpening/Closing Checklist Completion100% dailyManager auditsTicket Time< 15-18 minutesKOT & Expo monitoringCleanliness & Hygiene100% complianceDM/HACCP auditsService Item Loss/Damage< 2% monthlyStewarding report

D. Staff Management (15%)

KPITargetMeasurementStaff Punctuality100%Attendance reportStaff Training ComplianceWeeklyManager reviewTeam CoordinationHighSmooth shift operations

E. Reporting & Discipline (10%)

KPITargetMeasurementDaily Floor Report Submission100%End-of-day reportCommunication to ManagementClear & timelyIncident handling

6. EXPECTED OUTCOMES

The Floor Supervisor must ensure:

? Smooth, professional service every day
? Happy guests with repeat visits
? Organised team & controlled floor operations
? Accurate POS billing & minimal mistakes
? Clean, safe & consistent restaurant environment
? Sales improvement through upselling & smart table allocation
? Fast communication with Management

Job Type: Full-time

Pay: AED1,500.00 - AED3,500.00 per month

Application Question(s):

Do you have a valid UAE Visa and are legally eligible to work in the UAE? How many years of experience do you have working as a Floor Supervisor / Captain / FOH Leader? Do you have previous experience in UAE restaurants / cafes / hotels? Are you experienced in handling daily opening & closing of the restaurant floor? Are you familiar with POS systems (billing, voids, discounts, KOT management)? Have you supervised service staff and allocated sections during shifts? Are you comfortable coordinating with Kitchen, Barista, and Shisha teams to manage ticket times and order flow? How strong is your knowledge of customer service and hospitality standards? Have you handled guest complaints or service recovery situations before? Are you comfortable interacting with guests and upselling menu items? Have you conducted shift briefings or trained service staff? Are you familiar with Dubai Municipality (DM) hygiene standards for FOH areas?
Location:

* Dubai (Required)