Job Description

Schedule: Full-time Shift: Flexible Working Times YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

ROLE PURPOSE: Responsible for the day-to-day management of the DHL Aviation Network, Flight Control Department and Staff.

YOUR TASKS: To provide 24hr Flight Control Management support and decision making. Liaison with Flight Dispatcher, Dispatch Assistant and Aircrew for operational issues as required. Act as Flight Control internal interface with key stakeholders at DHL Aviation and DHL for day-to-day operational issues Share On-Call duties with other Duty Managers Obtains Flight permits for Network and Charter flights. Manages the Crewing Scheduling for DHL Aviation flights - outside office hours & weekends (72-hour window only) To use all systems within Flight Control Office (including AIMS, LIDO, EFB, Safety Reporting System, Dispatch Roster System, I.T. infrastructure). To support Flight Operations Management Team as required Represent Flight Control Department at meetings. To ensure operations are completed in a safe, legal and cost-effective way. To take decisive actions and decisions during Network disruptions pro-actively keeping all parties informed To develop working relationships with internal / external partners and providers Flight Control roster planning to ensure shift coverage 24/7 as well as statutory and Company in house training. Assist Crew Control Supervisor to analyse / improve actual crew scheduling, roster coordination. Cover for sickness / leave for Crew Control Supervisor / Flight Tech & Admin Support e.g., Hotel and Travel. If required provide support to Company In-House training Promote Safety, Quality Assurance within Flight Control, Crew Scheduling and Admin. Ensure Flight Control team strictly adheres to BCAA regulations / company procedures Share Operational / Crewing on call duties as per agreed protocols Departmental representation and internal meetings. Support Flight Operations Manager & Deputy Flight Operations Manager in improving & maintain FCPM Manual Safety/trip reporting for any occurrences related to flight control and crew control through established company process. Deputise Flight Dispatcher or Dispatch Assistants. Ensure that the team is provided with clear direction on a day to day and long-term basis. Use knowledge to support and develop Staff Develop and promote team spirit within the Flight Control Department, service-mindedness and communication channels between DHL Aviation, Network Control and internal/external parties using best practice CIS/CIM guidelines

YOUR PROFILE: Minimum of 7 years' experience in Aviation / Dispatch environment Flight Dispatch or Crewing experience for at least 5 years Experience at a supervisory level (3-5 years) Flight Dispatch License Bachelor Degree Level Education. Fluently spoken and written English. Valid Flight Dispatcher License required Knowledge of BCAA regulations (ANTR / CAP) e.g., FTL / Flight Dispatch Procedures LIDO experience required Knowledge of AIMS Crew Scheduling System required Good communication and negotiation skills Active leadership with respect and interpersonal skills Flexible approach to work with an analytical mind and able to solve problems in a methodical manner.

OUR OFFER: Strong career support in an international environment. Great culture and colleagues. Multifarious benefit programm.

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!