Job Description

Fleet coordinator for a bike delivery service company in Sharjah . Previous experience required... Supervise and monitor Bike Driver Fleet operations.
- Manage activities throughout the order fulfillment and transportation cycle to ensure established deadlines are met.
- Manage safe and efficient transport operations.
- Continuously monitor team metrics, such as the percentage of late orders, average delivery time, and speed of response.
- Identify issues with processes or gaps in data and tackle them, communicating solutions effectively to management.
- Manage and resolve rider-related complaints shared by external stakeholders.
- Oversee administrative tasks such as rider activations, maintaining the rider's database with updated information, and resolving additional rider inquiries.
- Answer phone inquiries and handle complaints from riders in a courteous and professional manner.
- Arrange driver routes, schedule staff, and monitor deliveries to meet customer demands, ensuring timely completion.
- Manage delivery tracking systems.
- Organize workflow and ensure that riders comply with delivery service department policies and procedures.
- Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.
- Create reports in MS Excel and Google Sheets focusing on business improvement.
- Prepare daily, weekly, and monthly MENA market reports.
- Verify monthly timesheets and distribute pay slips.
- Experience in creating delivery zones with coverage areas assigned to restaurant branches.
- Maintain monthly vehicle maintenance records and petrol consumption records.
Candidates can.well knowledge urudu and English...& Location Dubai and Sharjah please contact 0502485111

Job Type: Full-time

Pay: AED2,000.00 - AED3,000.00 per month