Job Description

Position Overview

We are looking for an enthusiastic and customer-oriented

Fitness & Support Advisor

to join our team. In this role, you will guide users in making the most of the YFC app, support them with technical and fitness-related queries, and help convert leads into long-term subscriptions. You will play a key part in driving user retention, promoting healthy engagement with the app, and ensuring an excellent overall experience.

Key Responsibilities

Connect daily with new users on the YFC app to introduce features and provide guidance. Assist both new and existing users on how to best operate and utilize the app. Identify potential prospects and nurture them into hot leads and active subscribers. Convert hot leads into subscriptions, supporting growth in the app community. Achieve subscription targets by managing KPIs effectively. Submit daily reports on user engagement, operations, and sales performance. Provide ongoing support to retain users and encourage consistent app usage. Resolve user complaints within the app, ensuring timely responses within 48 hours. Encourage holistic use of the app to maximize user experience. Keep all leads, worksheets, and data updated with accurate information. Collaborate with the manager to achieve individual and team KPIs. Attend a minimum of three training sessions per week to stay updated. Deliver a high standard of customer service and user care at all times. Ensure compliance with company documentation, processes, and Health & Safety standards.

Key Deliverables

Achievement of subscription and conversion KPIs. Improved user retention through effective support and guidance. Timely resolution of user issues and complaints. Accurate and up-to-date reporting and documentation. Strong teamwork and contribution toward collective targets.

Qualifications & Skills

Bachelor's degree in Fitness, Sports Science, Business, or a related field (preferred). Experience in

customer support, fitness advising, or app-based services

. Bilingual proficiency in

Arabic and English

(mandatory). Passion for fitness, wellness, and helping others achieve their goals. Strong communication, interpersonal, and motivational skills. Ability to identify leads and support them through conversion and retention. Organized, detail-oriented, and able to work in a fast-paced environment. Tech-savvy with the ability to learn and explain app functionalities.
Job Type: Full-time

Pay: AED3,500.00 - AED4,000.00 per month