• Maintain and repair AFCENT owned Astro 25 Trunking Systems across the Middle East to include to not limited to Jordan, Kuwait, Qatar, and UAE.

• Travel Quarterly to all AFCENT locations to conduct system maintenance and ongoing telephone and email technical support.

• Fleetmap design / code plug construction

• Dedicated service lead for managed Astro 25 services as they pertain to AFCENT customers

• Provide configuration management, version control, and system documentation for AFCENT customers across established Area Of Responsibility.

• Working across Motorola Solutions organizations to proactively solve customer problems on a daily basis for AFCENT customers.

• Lead effective/productive technical meetings

• Excellent technical writing skills, allowing for easy understanding of the daily

• Strong planning & organizational skills, with sound judgment and decision making abilities for continued maintenance of multiple ELMR systems.

• Responsibilities include troubleshooting, system repair, quality assurance and

• Required knowledge of all Motorola CPS and programming utilities. Windows,

• Field optimization and maintenance of Astro 25 IV&D Trunking Systems including RF and networking products using the latest technology service analyzers & tools.

• Thorough working knowledge of a Key Management Facility (KMF) and other data functionality of an IV&D system including; Text Messaging, MUPS, OTEK & OTAP.

• Thorough working knowledge of Network Management functionality, PRNM Suite, Provisioning Manager (PM), Radio Control Manager (RCM), MCC7500 Dispatch Console, Voyence (UNC) and Unified Event Manager (UEM)

• Ensure that sensitive matters and materials are properly handled to include

• Participate in Motorola University online training to insure that all Motorola Solutions employee courses applicable to this position are completed.

• Coordinate with various U.S. Federal Government Markets Division (USFGMD) and Motorola Solutions Corporate offices as necessary to effectively support the AFCENT customer.

• Work closely with the Service Manager, CSM, sales, and SI PM to ensure delivery of SI and service project tasks.

• Communicate with SSC and NMO support groups to ensure proper issue resolution.

• Support the Service Manager (SM) on occasions where the FST pool temporarily short-handed due to vacations, training, etc.

• Direct interface with AFCENT leadership and end users

• Takes operational decisions within general guidelines & processes

• Authority to enact technical resolutions for assigned customers.

• Possess no less than five (5) years of field technician experience and at least 3-5 years of senior field technician experience

• Completed 4 year college Diploma in the electronics field or Equivalent Military

• Have a minimum of two to three years of contracts Management experience

• Ability to obtain necessary security clearance as required by a U.S. Government contract.

• Understand basic and advanced terminology of Motorola Solutions’ communications systems and Motorola Solutions Service product

• Be able to effectively interface with the customers’ technical representatives and

• Possess a good working knowledge of computer applications required for

• Be of U.S. Citizenship and possess a U.S. Secret level Security Clearance

• Work well in group related activities and displays leadership abilities

• Valid Driver's license

Basic Requirements

• 5+ years of Field Technician experience or 3+ years of Senior Field Technician experience or 2+ years of contracts Management experience.
• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan