Job Description

Key Responsibilities
Technical Expertise

• Refine and optimize field service procedures for downhole products, tailored to meet diverse customer field conditions.
• Collaborate with PID downhole product specialists to revise and improve procedures as needed.
• Ensure all field service activities are documented by site personnel, meeting company and audit compliance requirements.
• Provide technical guidance to field service teams for inspecting downhole products.
• Support QA/QC teams in resolving customer claims and conducting investigations related to service activities.
• Consolidate and share lessons learned and best practices for continuous improvement.
• Verify the compatibility of running tools and accessories with fiberglass pipes.

Competency Development

• Oversee the skill development and competency levels of field service engineers.
• Design and implement training programs to certify engineers and enhance their expertise.
• Assist in recruiting qualified field service engineers for downhole operations.
• Ensure customer service expectations are consistently met or exceeded.

Field Service Coordination

• Work closely with sales teams to monitor and forecast the demand for field service engineers.
• Ensure sufficient manpower is available to support downhole operations across all geographical markets.
• Collaborate with local field service managers to maximize resource utilization.
• When necessary, coordinate temporary assignments of engineers outside their designated regions.
• Maintain detailed reporting of all downhole service activities.

Service Development

• Identify emerging service needs and work with relevant departments to develop new solutions.
• Support global sales teams in promoting the service portfolio with a clear value proposition.
• Define and review service contract scopes of work (SOW) as required.

Quality, Health, Safety, and Environment (QHSE)

• Comply with all safety, quality, and environmental protocols and regulations.
• Actively report unsafe practices, incidents, or safety violations.
• Promote a strong safety culture and ensure consistent service quality worldwide.
• Participate in QHSE audits, incident investigations, customer claims, and performance reviews.
• Encourage knowledge sharing and the adoption of best practices within field service teams.

Communication Scope

• Internal: Collaborate with field service managers, PID, project teams, market development, technical sales, production, and QC departments.
• External: Work with end-users, service providers, contractors, subcontractors, and third-party inspectors.

Decision-Making Authority

• Responsible for allocating manpower and managing site activities.

Skills and Qualifications
Required Education:

• Bachelor's degree in Mechanical or Petroleum Engineering (preferred).

Experience:

• 5-10 years of experience managing Drilling & Workover Services operations, including resource allocation.
• Extensive field experience in Drilling and Workover operations, Tubular Running Services, and fiberglass pipe manufacturing and installation.
• Strong commercial acumen to identify and develop new service opportunities.

Core Competencies:

• Leadership & Teamwork
• Problem Solving
• Effective Communication & Presentation
• Strategic Commercial Thinking
• Analytical Skills & Reporting

STRAGO, an equal employment opportunity employer, is recruiting on behalf of our client. If your application aligns closely with the required profile, you will be contacted to proceed with the selection process.