Job Description

Position Overview

The Service Manager will play an essential role in the day-to-day technical and client-facing operations of our Scentroid Middle East operations. This role combines leadership, fieldwork, sales support, and technical service delivery across the region. As a cornerstone of the customer experience, the Service Manager will lead technician coordination, conduct site visits, support laboratory functions, and act as a liaison between clients and internal teams.

This position is ideal for a dynamic professional with strong technical acumen, a customer focused mindset, and the ability to manage multiple responsibilities in a fast-paced, high-growth environment.

Key Responsibilities

1. Technical Service Management

Perform on-site installations, calibrations, maintenance, and troubleshooting of Scentroid's air quality and odor monitoring systems. Manage fieldwork logistics, ensuring high service quality and compliance with EN13725 and other applicable standards. Provide technical reports and documentation following field service activities.

2. Workforce Coordination

Organize and assign tasks to the technician team (2-4 technicians depending on phase). Plan resources effectively to meet customer commitments and optimize service efficiency. Ensure technicians receive regular training and stay current with Scentroid protocols and technologies.

3. Sales and Client Engagement

Support the sales team during customer consultations, providing technical insights and solution recommendations. Attend customer meetings and site assessments with the Branch Manager or Sales Representatives. Provide pre-sales technical input and help configure solutions tailored to client needs.

4. Laboratory Support

Supervise or assist with the operations of the EN13725-certified odor laboratory, including sample preparation and instrument validation. Collaborate with Scentroid Canada's Remote Odor Consultant for specialized odor analysis. Uphold quality assurance processes and ensure lab work complies with international standards.

5. Training and Knowledge Transfer

Train clients and distributors on equipment usage, maintenance, and software platforms such as SIMS3. Conduct workshops or assist in delivering certified training programs to municipalities and regulators.

6. Continuous Improvement and Reporting

Monitor service KPIs, such as client satisfaction, service turnaround time, and first-time fix rate. Identify process improvements and recommend new tools or workflows. Submit service and performance reports to the Branch Manager on a monthly basis.

Key Qualifications

Education

Bachelor's degree in Environmental Science, Mechanical Engineering, Instrumentation, or related technical field.

Experience

Minimum 5 years of experience in environmental services, field instrumentation, or industrial monitoring. At least 2 years in a team leadership or service coordination role. Experience with air quality or odor monitoring systems is a strong advantage.

Skills

Strong technical knowledge of environmental monitoring equipment. Excellent organizational and leadership capabilities. Outstanding communication and customer service skills. Proficiency with software-based monitoring platforms and Microsoft Office tools. Working knowledge of EN13725 or ISO/IEC 17025 is preferred.

Desirable Traits

Multilingual ability (Arabic and English preferred). Familiarity with GCC regulatory frameworks for environmental compliance. Experience working in joint ventures or start-up environments in the Middle East.

Compensation

Competitive salary commensurate with experience. Annual performance-based bonus. Health insurance and travel allowances. Opportunities for international training and professional development.

Why Join Scentroid Middle East?

Be part of a transformative venture at the forefront of environmental innovation. As Service Manager, you will contribute to regulatory advancement, sustainable practices, and regional leadership in odor and air quality solutions. Join a team driven by science, service, and sustainability.

Salary is posted with the position.

Job Types: Full-time, Permanent

Pay: AED8,000.00 per month

Language:

Arabic (Preferred)
Willingness to travel:

* 75% (Preferred)