Job Description

About Biohackn

Biohackn is Dubai's premier biohacking and longevity company, delivering cutting-edge wellness technologies--infrared saunas, cold plunges, red-light therapy panels, PEMF mats and more--to homes and corporate partners across the UAE. We're committed to excellence, innovation and a client-first mindset.

Role Overview

We're looking for a hands-on

Field Service Coordinator

to join our operations team. You'll be the face of Biohackn on-site, ensuring seamless installations, client training and operational logistics--all while maintaining our premium service standards.

Key Responsibilities

Install Coordination:

Lead on-site setup of Biohackn products, ensuring timely, error-free installations

Client Training:

Demonstrate product use and maintenance to end-users, answering questions and troubleshooting live

Supplier Sourcing:

Procure parts and materials from vetted vendors; manage purchase orders

Payments & Collections:

Process client invoices, collect payments on-site and liaise with finance for reconciliation

Site Troubleshooting:

Diagnose and resolve field issues; escalate complex technical faults to engineering team

Logistics & Coordination:

Work closely with warehouse, labor crews and external contractors to schedule deliveries and labor support

Reporting:

Provide daily install reports, site-visit updates and inventory usage logs to Operations Manager
What We're Looking For

1-4 years' experience in field service, technical installations or facilities coordination Strong customer-facing skills; clear, patient communicator Proven ability to manage suppliers, orders and payments Hands-on problem-solver; comfortable diagnosing mechanical/electrical issues UAE driving license and willingness to travel across Dubai (fuel allowance provided) Basic computer literacy (MS Office, Google Workspace, CRM/CMMS systems) High attention to detail and commitment to quality
What We Offer

Fuel and mobile allowance Opportunity to grow within a fast-paced, innovative wellness company Dynamic, supportive team environment
Job Type: Full-time

Pay: Up to AED3,500.00 per month

Application Question(s):

Do you have UAE Driver License?
Experience:

field service: 1 year (Required) technical installations: 1 year (Required) facilities coordination: 1 year (Preferred)
Application Deadline: 24/07/2025