The Details...

Reporting to the Technical Services Manager, Middle East, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy and representation for Oxford Nanopore Technologies products, ensuring the successful application of the products to customers' research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work. The role is highly technical and involves providing pre-sales activities, including presentations, seminars and technical calls. The Field Applications Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT's software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and in addition, providing technical advice focusing on ONT's technology and interacting with the Technical Support and Customer Solutions Departments as required. The position requires working in different shifts at customer sites.

Other responsibilities include: • Manage Key Customer relationships from a technical perspective to ensure success using Oxford Nanopore products
• Provide hands on assistance and training to showcase best practice and ensure the highest level of customer success in the lab
• Establish and complete end to end workflows and solutions
• Provide consultancy services in collaboration with the Applications team members
• Track, record and document relevant information from all technical enqueiries from
customer and prospective customers onto the CRM
• Support customers in all stages of the technology, including experimental design, use
of Oxford nanopore software and data analysis.
• Travel is required as part of the role

This description reflects the core activities of the Job Title but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the Employee to recognise this and to agree to this and adopt a flexible approach to work. Job Titles and Job Summaries will be reviewed regularly and if necessary revised in accordance with organisational needs. Any major changes will be discussed with the Employee.

What We're Looking For...

You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.

We'll expect you to have a Bachelor of Science in life sciences with at least a couple of years experience in Next Generation Sequencing technology. Frequent travel is expected as part of this role.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.