Job Description

Full job description

We are seeking a skilled and dedicated Fiber Optic Technician to join our team. The ideal candidate will be responsible for the end-to-end installation of Fiber-to-the-Home (FTTH) services at customer premises. This role requires a strong technical aptitude, excellent problem-solving skills, and a commitment to providing outstanding customer service.

Key Responsibilities:

Installation and Termination:

Install, route, and terminate fiber optic cables from the network distribution point to the customer's home (drop cable).

Equipment Configuration:

Install and configure Optical Network Terminals (ONT) and Wi-Fi routers, ensuring proper functionality and secure network setup.

Service Activation:

Set up internet services for customers, including configuring router settings such as SSID, password, DHCP, and other relevant parameters.

Fiber Splicing and Testing:

Perform fusion splicing to join fibers as needed, ensuring low loss and high performance. Conduct light-level testing using an optical power meter to verify signal strength and troubleshoot any issues.

Quality Assurance:

Check signal strength and perform necessary adjustments or rectifications to resolve poor connections and ensure optimal service quality.

Troubleshooting and Maintenance:

Diagnose and resolve technical issues related to fiber optic connections, equipment, and customer-side network problems.

Documentation and Reporting:

Maintain detailed and accurate records of all installations, service calls, and fault-handling activities. Report complex issues or faults to the backend support or Network Operations Center (NOC).

Customer Education:

Provide clear and concise education to customers on how to use their new services and equipment, including basic troubleshooting steps.

Tool and Safety Management:

Ensure all tools and equipment, including fusion splicers and optical power meters, are well-maintained and used safely during all site visits. Adhere to all company safety protocols and procedures.

Qualifications:

Proven experience in installing, terminating, and splicing fiber optic cables. Proficiency in using fiber optic tools, including fusion splicers and optical power meters. Strong knowledge of Wi-Fi router configurations and home networking principles. Ability to troubleshoot and resolve technical issues efficiently. Excellent communication and interpersonal skills, with a focus on customer satisfaction. Attention to detail and a commitment to quality workmanship. Valid driver's license and a clean driving record. Ability to work independently and manage time effectively.
Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Work Location: In person

Expected Start Date: 15/01/2026