Job Description

Who are we?

CARS24 isn't just a name; we're a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we're all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.



Now, we're revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a F&I Lead.

Role overview

The F&I Team Lead will own the end-to-end F&I operations for a team of F&I coordinators, ensuring seamless execution of financing, insurance, registration, and delivery processes post car reservation. This role is responsible for driving TAT reduction, quality adherence, banker coordination, and team performance, while acting as the primary escalation and governance owner for high-impact operational issues.

The role demands strong leadership, operational discipline, and stakeholder management in a high-velocity environment.

What will you do?

1. Team leadership and performance managementLead and manage a team of F&I Coordinators. Set daily targets and monitor workloads, case movement, and productivity. Conduct regular reviews on performance, quality, and turnaround times. Provide on-ground coaching on documentation quality, banker handling, and customer communication.

2. Operations ownership and delivery governance

Own the end-to-end F&I journey from post-reservation to delivery readiness. Ensure smooth case movement across: Financing Insurance Registration Final QC & Delivery Track pipeline health and proactively unblock bottlenecks. Ensure compliance with process, documentation, and audit readiness. Reduce failure points through root cause analysis and process fixes.

3. Financing and banker management

Act as the primary escalation point for banker delays and rejections. Build strong relationships with partner banks and finance teams. Drive banker SLA compliance through tracking and escalation mechanisms. Support negotiation on deals where needed.

4. Insurance and registration oversight

Oversee insurance issuance in coordination with partners. Drive registration process and delivery alignment. Track SLA adherence across insurance underwriting and RTA ops in coordination with registration team Ensure clean handoffs into QC and logistics.

5. Process excellence and continuous improvement

Identify repeat delays and optimize operating flows. Build SOPs and tracker hygiene. Standardize documentation playbooks and escalations. Drive tool adoption (CRM, loan portals, trackers).

6. Stakeholder management

Closely work with: Banking team leads Insurance partners Registration and logistics teams Customer experience QC and inspection Act as the bridge between Sales, ops, and banking to ensure clean execution.

Who are we looking for?

5+ years in auto finance, dealership finance, or lending operations Minimum 2 years in Team Lead / supervisory role preferred. Deep understanding of: Loan processing Auto valuations LPO flows Documentation Insurance issuance Registration workflows Strong process-control and case-tracking ability. Proven problem-solving and escalation handling skills. Data comfort (MIS, dashboards, trackers).

KPIs

Overall delivery Token to delivery conversion% Reservation to delivery TAT Token to docs TAT Loan financing TAT Financing approval conversion rate Team productivity (cases per agent) Value added services revenue

Behavioral traits

Leadership with accountability mindset.
Calm under pressure.
Process-driven but commercially practical.
Strong ownership and bias to action.

Education

Graduation in Business / Finance / Operations / Commerce preferred.