Job Description

About the Role

We are looking for an enthusiastic and results-driven

Telesales Executive

to join our real estate team. The primary responsibility is to contact pre-generated leads, qualify their interest and readiness to purchase or invest, and then hand over the qualified prospects to the sales team for follow-up and closing.

The ideal candidate will have excellent communication skills, a persuasive personality, and the ability to quickly build rapport with potential clients over the phone.

Key Responsibilities:

Lead Qualification

Call assigned pre-generated leads provided by the marketing team. Introduce the company's real estate projects and services in a professional manner. Ask relevant questions to understand the customer's needs, preferences, and purchasing timeline. Assess the seriousness and readiness of prospects, qualifying them based on defined criteria.

Customer Engagement

Maintain a positive and helpful tone in all conversations to create a good first impression of the company. Provide accurate and relevant information to potential clients. Address basic inquiries and direct complex questions to the appropriate sales representatives.

Handover & Coordination

Forward qualified leads to the sales team with detailed notes for follow-up. Schedule appointments or site visits for the sales team where applicable. Keep the sales team informed about the status of leads in real time.

Data Management

Update and maintain the CRM system with call outcomes, notes, and follow-up actions. Track daily call volumes, conversions, and lead status. Prepare basic performance reports for review by management.

Qualifications & Experience:

Education:

Bachelor's degree preferred.

Experience

1 to 2 years in telesales, telemarketing, or customer service, preferably within the UAE real estate sector. Familiarity with CRM systems and lead management processes. Fluency in English is required; Arabic or other languages are an advantage.

Skills & Competencies

Excellent verbal communication and interpersonal skills. Strong listening skills and the ability to ask relevant, qualifying questions. Confidence and professionalism on the phone. Target-driven with the ability to work under pressure. Organized, with good time management and follow-up skills.
Job Type: Full-time