Job Description

Job Overview

We are seeking a compassionate and organized Medical Receptionist to join our team at Doctors Clinic Diagnostic Center. The ideal candidate will have excellent interpersonal skills, a strong attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced medical environment. As a Medical Receptionist, you will be the first point of contact for patients, playing a crucial role in creating a welcoming and professional atmosphere.

Key Responsibilities

Patient Interaction:

Greet patients and visitors warmly and professionally. Assist patients with check-in and check-out procedures. Schedule, confirm, and reschedule patient appointments as needed. Answer and manage incoming phone calls, addressing inquiries and directing them to appropriate staff members.

Administrative Duties:

Maintain and update patient records with accuracy and confidentiality. Process patient information, including insurance details and medical histories. Handle patient forms and ensure proper documentation is completed. Prepare and manage daily appointment schedules for medical staff.

Insurance and Billing:

Verify patient insurance coverage and obtain pre-authorizations if required. Assist with billing processes and collect payments for services rendered. Resolve insurance and billing inquiries in a timely manner.

Coordination and Communication:

Coordinate with medical staff to ensure smooth patient flow and timely service. Relay messages and information between patients and healthcare providers. Assist with maintaining a clean and organized reception area.

Compliance and Confidentiality:

Adhere to all medical and administrative regulations, including HIPAA guidelines. Handle sensitive information with the utmost discretion and confidentiality.

Qualifications:

High school diploma or equivalent required; additional certification in medical office administration or a related field is a plus. Previous experience in a medical or healthcare setting is essential.

Skills and Abilities:

Excellent communication and interpersonal skills. Strong organizational skills with the ability to multitask. Proficiency in using office (Exel) equipment and electronic health record systems. Basic knowledge of medical terminology and procedures is advantageous. Ability to remain calm and professional in high-pressure situations.

Personal Attributes:

Empathetic and patient-focused demeanor. Strong attention to detail and accuracy. Ability to work independently and as part of a team. Flexibility to adapt to changing tasks and priorities.

Work Environment:

The role is performed in a medical office setting with typical office equipment. May require interaction with patients who are unwell or distressed.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Application Question(s):

Do you have experience in medical settings? Are you willing to join immediately? Do you have experience in Dubai?
Experience:

receptionist: 1 year (Required)
Language:

English (Required) * Arabic (Preferred)