Job Description

Job Title: Female Receptionist

Location: Dubai, UAE

Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Receptionist at our clinic in Dubai. The ideal candidate will be responsible for managing the day-to-day reception operations of the clinic.

Responsibilities:

- Greet and welcome guests as soon as they arrive at the clinic

- Assist and register new clients

- Respond to inquiries and messages received through social media platforms in a timely and professional manner

- Manage the clinic's mobile inquiries and provide accurate information to potential and existing patients

- Coordinate with other departments to ensure seamless communication and collaboration

- Assist in administrative tasks regarding developing and implementing strategies to improve patient satisfaction and retention

- Monitor and analyze clinic metrics to identify areas for improvement and implement necessary changes

- Ensure compliance with all relevant regulations and guidelines

- Provide support to the management team as needed

- Supervise and train reception staff to ensure excellent customer service

- Monitor the flow of patients and schedule appointments accordingly

- Ensure all patient information is accurately entered into the system

- Handle patient complaints in a professional and timely manner

- Ensure reception area is tidy and presentable, with all necessary material (e.g. pens, forms and brochures)

- Work collaboratively with other clinic staff to ensure seamless operations

- Adhere to clinic policies and procedures to uphold high standards of service

- Generating repeat business by promoting new offers to customers

- Converting customer inquiries into sales opportunities

- Surveying customer satisfaction

- Providing the customer with information about the clinic services, products to create interest in the clinic

- Call, call back, WhatsApp handling, follow up.

- Update calendars and schedule patients according to the doctor/machine availability

- Keep updated records of daily expenses, petty cash, and daily sales report

- Coordinate with accounting team

- Inventory management and coordination

Qualifications:

- Proven experience in a healthcare

- Strong communication and interpersonal skills

- Proficiency in social media platforms and customer relationship management tools

- Ability to multitask and prioritize tasks effectively

- Detail-oriented and capable of working in a fast-paced environment

- Knowledge of healthcare regulations and best practices

If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for the Receptionist position at our clinic in Dubai. Join our team and help us make a difference in the lives of our patients.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

Do you have experience with patient registration and appointment scheduling?
Are you experienced in handling calls, WhatsApp messages, and social media inquiries from patients?

Are you comfortable explaining clinic services, treatments, and promotions to patients?

Do you have experience converting inquiries into confirmed appointments or sales?

Are you confident in handling patient complaints professionally?

Are you willing to work flexible shifts, including weekends if required?

Experience:

Aesthetic: 1 year (Required)
Work Location: In person