Job Description

Job Title: Female Receptionist

Location: Dubai, UAE

Description:

We are seeking a highly motivated and detail-oriented individual to join our team as a Reception Supervisor at our clinic in Dubai. The ideal candidate will be responsible for managing the day-to-day reception operations of the clinic.

Responsibilities:

- Greet and welcome guests as soon as they arrive at the clinic

- Assist and register new clients

- Respond to inquiries and messages received through social media platforms in a timely and professional manner

- Manage the clinic's mobile inquiries and provide accurate information to potential and existing patients

- Coordinate with other departments to ensure seamless communication and collaboration

- Assist in administrative tasks regarding developing and implementing strategies to improve patient satisfaction and retention

- Monitor and analyze clinic metrics to identify areas for improvement and implement necessary changes

- Ensure compliance with all relevant regulations and guidelines

- Provide support to the management team as needed

- Supervise and train reception staff to ensure excellent customer service

- Monitor the flow of patients and schedule appointments accordingly

- Ensure all patient information is accurately entered into the system

- Handle patient complaints in a professional and timely manner

- Ensure reception area is tidy and presentable, with all necessary material (e.g. pens, forms and brochures)

- Work collaboratively with other clinic staff to ensure seamless operations

- Adhere to clinic policies and procedures to uphold high standards of service

- Generating repeat business by promoting new offers to customers

- Converting customer inquiries into sales opportunities

- Surveying customer satisfaction

- Providing the customer with information about the clinic services, products to create interest in the clinic

- Call, call back, WhatsApp handling, follow up.

- Update calendars and schedule patients according to the doctor/machine availability

- Keep updated records of daily expenses, petty cash, and daily sales report

- Coordinate with accounting team

- Inventory management and coordination

Qualifications:

- Proven experience in a healthcare

- Strong communication and interpersonal skills

- Proficiency in social media platforms and customer relationship management tools

- Ability to multitask and prioritize tasks effectively

- Detail-oriented and capable of working in a fast-paced environment

- Knowledge of healthcare regulations and best practices

If you are a motivated and organized individual with a passion for delivering exceptional patient care, we encourage you to apply for the Reception Supervisor position at our clinic in Dubai. Join our team and help us make a difference in the lives of our patients.

Job Type: Full-time

Pay: AED4,500.00 - AED5,000.00 per month

Experience:

Healthcare: 1 year (Preferred)
Expected Start Date: 01/08/2025