Job Description

Position Overview

We are seeking a friendly, professional, and sales-driven Receptionist to join our team. This role goes beyond front desk duties -- the ideal candidate will also have a strong background in sales, with the ability to upsell services and products, create memorable guest experiences, and contribute to revenue growth.

Key ResponsibilitiesFront Desk & Guest Relations

Welcome clients warmly upon arrival, ensuring a professional and inviting first impression. Handle check-ins, appointment scheduling, cancellations, and re-bookings with accuracy and efficiency. Manage phone calls, emails, and walk-in inquiries with excellent communication and service standards. Maintain a clean, organized, and professional reception area.
Sales & Upselling

Proactively promote and upsell spa services, treatment upgrades, memberships, and retail products. Identify client needs and recommend personalized solutions to enhance their experience. Consistently meet or exceed individual and team sales targets. Educate guests about ongoing promotions, special packages, and loyalty programs.
Administrative & Operational Support

Process payments, issue receipts, and manage daily cash/credit card transactions. Keep accurate client records and update databases as needed. Coordinate with therapists and staff to ensure smooth scheduling and service delivery. Assist management with reporting on daily sales, upselling performance, and client feedback.
Qualifications & Skills

Proven experience as a Receptionist, Front Desk Agent, or Sales Executive (hospitality, spa, wellness, or retail preferred). Strong sales background with a record of achieving or exceeding targets. Excellent communication, interpersonal, and customer service skills. Highly organized with attention to detail and the ability to multitask in a fast-paced environment. Proficiency in scheduling and POS systems is an advantage. Professional appearance and a positive, can-do attitude.
Job Type: Full-time

Pay: AED4,000.00 - AED8,000.00 per month

Application Question(s):

Have you worked in sales before?
Experience:

Reception and Sales: 3 years (Required) Spa: 2 years (Required)
Language:

English (Required) Arabic (Preferred) * Russian (Required)