Job Description

F&B Supervisor
Location: Hilton Garden Inn, Ras Al Khaimah
Department: Food & Beverage
Reports To: F&B Manager / Outlet Manager
Job Summary:
As an F&B Supervisor at Hilton Garden Inn, you will be responsible for the smooth and efficient daily operation of the Food & Beverage outlets (e.g., restaurant, bar, poolside, in-room dining). You will lead the service team to deliver the highest standards of guest service, ensuring that every guest enjoys a memorable and positive dining experience consistent with Hilton's brand standards.
Key Responsibilities:
Operational Management:

• Supervise all aspects of the F&B outlet operations during your shift.
• Ensure opening and closing procedures are followed correctly.
• Monitor and maintain cleanliness, hygiene, and safety standards in accordance with hotel and HACCP policies.
• Manage table reservations and seating arrangements to optimize table turnover and guest flow.
• Coordinate closely with the kitchen to ensure seamless communication between front and back of house.

Team Leadership & Supervision:

• Lead, motivate, and supervise the waitstaff, hosts/hostesses, and bartenders.
• Conduct pre-shift briefings to communicate daily specials, promotions, and service priorities.
• Provide ongoing training and coaching to team members on service standards, product knowledge, and upselling techniques.
• Assist in the scheduling of F&B colleagues based on business forecasts.

Guest Service:

• Greet guests, build rapport, and ensure their satisfaction throughout their visit.
• Proactively handle guest complaints and inquiries, resolving them promptly and effectively to ensure a positive resolution.
• Circulate through the outlet, engaging with guests to solicit feedback and ensure a high level of service.

Financial & Administrative:

• Monitor and control inventory levels for operating equipment and supplies.
• Assist in controlling costs without compromising quality or guest satisfaction.
• Oversee the correct billing process, handle cash and card transactions, and ensure all financial procedures are adhered to.
• Complete shift reports and logbooks, reporting any incidents or maintenance issues.

Qualifications & Requirements:

• High school diploma or equivalent; degree in Hospitality Management is a plus.
• Minimum of 2-3 years of experience in an F&B service role, with at least 1 year in a supervisory capacity.
• Previous experience in a hotel environment, preferably with an international brand like Hilton.
• Strong leadership, interpersonal, and communication skills.
• Excellent problem-solving abilities and a calm demeanor under pressure.
• In-depth knowledge of food, beverages, and service techniques.
• Fluency in English is required; knowledge of Arabic or other languages is an advantage.
• Must be available to work flexible hours, including weekends and holidays.

Skills Required